GBS · 1 hour ago
Customer Service Representative
Malvern, OH
Full-time
Onsite
Entry Level
2+ years expGBS Corp. is seeking a Customer Service Representative to support their PrinTech label and print business. The representative will work closely with the sales team and clients to manage production orders and enhance customer experience through effective communication and support.
Education
Responsibilities
Gain a thorough understanding of GBS and the PrinTech label and print business
Develop a thorough understanding and the relevance of GBS products and services to the market
Complete extensive training in the areas of Project Management, Sourcing, ERP, Customer Service, and Account Administration
Work closely with assigned sales professional/Account Manager on developing additional revenue opportunities within assigned accounts
Participate in daily/weekly team huddle sessions to make sure the sales team is up to date on all relevant customer activities and needs
Obtain and communicate accurate specifications from customers to suppliers with proper customer approvals, where applicable
Assist with managing and maintaining customer activity within assigned accounts. This will include entering orders and releases, inventory analysis and trending, quality control of materials, quoting, and initiating and monitoring corrective/preventative actions
Assist with customer implementation of GBS products and services
Troubleshoot, analyze and deploy the appropriate resolution(s) regarding customer inquiries such as return authorization, tracing/tracking shipments, order status, complaints, inquiries, billing question/concerns
Work with sales or management, when required, on any sales activities with prospective GBS customers. Activities would include discovery, analysis, creating specifications, setting up new customers, etc
Maintain client product files which includes but not limited to samples, acknowledgements, proofs, and orders
Perform and maintain data entry for client accounts
Travel locally as needed for training (limited)
Perform procurement and inventory management duties as assigned
Ability to provide and review client reports
Work with Account Executive, Account Manager, or Business Development as a team member on major account opportunities
Other duties and projects as assigned
Understand business and customer service processes
Ability to multi-task, maintain organization, and accurately prioritize in a fast-paced environment
Thrives in a collaborative and dynamic team environment, with active listening and conflict resolution skills
Effective and efficient use of computer applications such as: internet search, and Microsoft Office Suite or equivalent software
Passion for helping others and possessing good written, interpersonal and oral communication skills
Strong project management skills, along with independent judgement
Basic problem-solving skills including the ability to analyze various data and information
Qualification
Required
Strong communication, memory and follow up is required as the order is processed through the manufacturing plant
Gain a thorough understanding of GBS and the PrinTech label and print business
Develop a thorough understanding and the relevance of GBS products and services to the market
Complete extensive training in the areas of Project Management, Sourcing, ERP, Customer Service, and Account Administration
Work closely with assigned sales professional/Account Manager on developing additional revenue opportunities within assigned accounts
Participate in daily/weekly team huddle sessions to make sure the sales team is up to date on all relevant customer activities and needs
Obtain and communicate accurate specifications from customers to suppliers with proper customer approvals, where applicable
Assist with managing and maintaining customer activity within assigned accounts. This will include entering orders and releases, inventory analysis and trending, quality control of materials, quoting, and initiating and monitoring corrective/preventative actions
Assist with customer implementation of GBS products and services
Troubleshoot, analyze and deploy the appropriate resolution(s) regarding customer inquiries such as return authorization, tracing/tracking shipments, order status, complaints, inquiries, billing question/concerns
Work with sales or management, when required, on any sales activities with prospective GBS customers. Activities would include discovery, analysis, creating specifications, setting up new customers, etc
Maintain client product files which includes but not limited to samples, acknowledgements, proofs, and orders
Perform and maintain data entry for client accounts
Travel locally as needed for training (limited)
Perform procurement and inventory management duties as assigned
Ability to provide and review client reports
Work with Account Executive, Account Manager, or Business Development as a team member on major account opportunities
Other duties and projects as assigned
Understand business and customer service processes
Ability to multi-task, maintain organization, and accurately prioritize in a fast-paced environment
Thrives in a collaborative and dynamic team environment, with active listening and conflict resolution skills
Effective and efficient use of computer applications such as: internet search, and Microsoft Office Suite or equivalent software
Passion for helping others and possessing good written, interpersonal and oral communication skills
Strong project management skills, along with independent judgement
Basic problem-solving skills including the ability to analyze various data and information
Preferred
Minimum of 2 years of experience in a customer service position within a sales organization, preferred but not required
Experience in the Printing Industry preferred, but not required
Benefits
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance
Company
GBS
GBS is an education provider that offers a variety of industry-related courses.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-11
2025-06-10
Company data provided by crunchbase