Tennessee Valley Federal Credit Union (TVFCU) · 11 hours ago
Member Solution Specialist - Dalton - Full Time
Dalton Branch - Dalton, GA 30721
Full-time
Onsite
New Grad, Entry LevelTennessee Valley Federal Credit Union (TVFCU) is seeking a Member Solution Specialist (MSS) to provide exceptional service to members by offering personalized financial solutions and assistance. The MSS will build and maintain strong relationships with members while promoting TVFCU’s products and services, ensuring a positive and professional experience.
BankingCredit CardsDebit CardsFinanceFinancial Services
Responsibilities
Promptly welcome members in the branch while promoting an atmosphere of exceptional member service through positive member interactions
Initiate and maintain engaging member conversations to understand their financial goals and/or concerns. Address their inquiries by offering personalized solutions and accurate information
Proactively identify opportunities to deepen member relationships and recommend appropriate TVFCU products and services
Process various member transactions and inquiries, including, but not limited to, business deposits, loan closings, issuing debit cards, answer online and mobile banking questions as well as troubleshooting basic online and mobile issues
Promote the benefits of digital banking by educating members on online and mobile banking
Maintain composure with a positive attitude while resolving member issues and discrepancies in a timely and professional manner. Collaborate with manager and/or relevant departments when necessary
Meet or exceed established production goals by uncovering needs and offering TVFCU products and services
Maintain in-depth knowledge to have the ability to answer routine to complex questions regarding products, services, policies and procedures
Maintain confidentiality of all member information
Maintain knowledge and comply with all policies and procedures. Complete all required training
Proactively demonstrate TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent
Excellent interpersonal and communication skills, with the ability to explain financial concepts in a clear and understandable manner
Exceptional problem-solving skills and the ability to handle member concerns and complaints with professionalism and empathy
Ability to effectively interact with members and potential members in a professional manner with a demonstrated ability to achieve individual goals
Strong attention to detail and accuracy in handling financial transactions and maintaining member records
Ability to work effectively both independently and as a part of a team in a fast-paced, dynamic environment
Proficiency in using email and Microsoft Office tools
Flexibility to work weekends and/or extended hours as needed
Demonstrated commitment to providing outstanding member service and building long-term relationships with members
Preferred
Additional certifications in finance or related fields are a plus
Proven experience in member service or sales role, preferable within the banking or credit union industry
Company
Tennessee Valley Federal Credit Union (TVFCU)
Tennessee Valley Federal Credit Union exists to enhance members' lifestyles by offering a wide variety of financial products and services in 13 counties within the Tennessee Valley.
Founded in 1936
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Glen Chrzas
Chief Technology Officer
Company data provided by crunchbase