Apply on Employer Site

BankPlus · 1 month ago

Systems Administrator - Ridgeland, MS

Ridgeland, MS, USA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

BankPlus is a high-performing team committed to fulfilling promises and building lasting relationships. The Systems Administrator role is crucial for optimizing computer systems, involving installation, support, troubleshooting, and engagement in cybersecurity initiatives.

BankingFinancial ServicesVenture Capital

Responsibilities

Provide both onsite and remote support for the installation of BankPlus hardware, software, and other equipment

Diagnose and troubleshoot hardware and software issues on PCs, laptops, and peripherals

Develop, document, improve, and automate system imaging, IT asset management, and related processes and procedures

Maintain and update operating processes, procedures, and documentation

Provide initial response to requests and incidents, manage the problem resolution process, and handle the escalation process to the IT manager or IT staff as required

Maintain, implement, and support proactive monitoring of network systems and infrastructure

Troubleshoot PC, network, and system performance issues

Troubleshoot and support the cybersecurity and vulnerability management objectives of BankPlus systems

Research software, hardware, and techniques to improve problem resolution and service delivery

Recommend hardware and software solutions, including equipment purchases and upgrades

Assist with disaster recovery preparedness and testing exercises

Provide excellent customer and end user service and ensure end user satisfaction

Effectively and timely communicate with end users to understand their technical issues & needs

Communicate highly technical information to both technical and non-technical personnel

Maintain a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc. Complete required compliance training and adhere to the Bank’s standard of conduct

Other duties as requested

Participation in the Bank’s High-Performance Rewards Connections program

Make referrals to the Mortgage Center and Wealth Management

Qualification

Windows PC supportMicrosoft EntraMicrosoft IntuneNetworkingIT Helpdesk experienceTroubleshooting skillsCommunication skillsTeamwork

Required

Minimum two (2) years' experience supporting Windows PC or Server environments, working knowledge of Microsoft Entra, Microsoft Intune, Networking, IT Helpdesk experience, or equivalent training and certifications

Excellent verbal and written communication skills

Ability to troubleshoot errors with programs and/or processes

Work independently in a team environment and be able to perform quality work in a high-pressure situation

Available to be on call and work after hours as required