Desktop Support Intern - IT Technician 1 jobs in United States
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Maximus · 7 hours ago

Desktop Support Intern - IT Technician 1

positionMcLean, VA
timeInternship
remoteOnsite
seniorityIntern
money$20/hr - $24/hr
date0+ years exp
workcardStart in 2026 Spring

Maximus is a company dedicated to helping governments serve the people through innovative solutions. They are seeking a Desktop Support Intern to provide technical support and customer service, assisting with hardware and software issues while promoting customer satisfaction.

Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Promote a high level of customer satisfaction through proper telephone, email, and chat techniques, and respond with the appropriate amount of urgency to user
Provide support for Windows OS and troubleshoot issues including running in-depth diagnostics
Perform PC builds including the use of image deployment software to perform imaging tasks
Document, track, and monitor problems within the ticketing system to ensure timely resolution
Identify, research, and resolve technical problems
Provide hardware support of PCs and laptops including installing replacement hardware or upgrading hardware
Install, configure, maintain, and support computers, printers, fax machines, scanners, other peripherals and related hardware, as well as remote access devices
Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for PC build requests
Promote a high level of customer satisfaction through proper telephone, email and chat techniques and respond with the appropriate amount of urgency to user
Provide support for Windows 10 and troubleshooting issues including running in-depth diagnostics
Perform PC deployments including the use of image deployment software to perform imaging tasks
Document, track and monitor problems within the ticketing system to ensure timely resolution
Identify, research and resolves technical problems
Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware
Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices
Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for PC build requests

Qualification

Windows OS supportImage deployment softwarePC hardware supportTicketing system managementCustomer satisfaction

Required

High school diploma or GED required
0-2 years of relevant professional experience required, or equivalent combination of education and experience
Candidates must be actively enrolled in a four-year college or university at the start of the internship program (May 26, 2026)
Candidates must be available to work onsite for the entire duration of the internship program (May 26, 2026 through August 7, 2026)
Promote a high level of customer satisfaction through proper telephone, email, and chat techniques, and respond with the appropriate amount of urgency to user
Provide support for Windows OS and troubleshoot issues including running in-depth diagnostics
Perform PC builds including the use of image deployment software to perform imaging tasks
Document, track, and monitor problems within the ticketing system to ensure timely resolution
Identify, research, and resolve technical problems
Provide hardware support of PCs and laptops including installing replacement hardware or upgrading hardware
Install, configure, maintain, and support computers, printers, fax machines, scanners, other peripherals and related hardware, as well as remote access devices
Assist in maintaining software and workstation image management including the use of image deployment software to perform imaging tasks for PC build requests

Benefits

Health insurance coverage
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off

Company

Maximus

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Glassdoor3.5
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Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
dateFounded in 1975
location
Mclean, Virginia, USA
people-size10001+ employees
web-link
http://www.maximus.com/

H1B Sponsorship

Maximus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)

Funding

Current Stage
Public Company
Total Funding
$7.93M
2010-12-09Post Ipo Equity· $7.93M

Leadership Team

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Elisabeth Schmidt
Senior Vice President
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Michael Mateer
Sr. Vice President, Enterprise Technology
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Recent News

Morningstar.com
Maximus Reports Fourth Quarter and Full Year Results for Fiscal Year 2025
2025-11-20
AP News
Company that monitors addiction treatment for medical providers exiting Montana contract in January
2025-11-12
Business Wire
Maximus Awarded $86 Million Contract to Advance Rapid Capability Development and Operational Readiness for Air Force Cyber Command and Control Systems
2025-11-05
Company data provided by crunchbase