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Wells Fargo · 4 days ago

Customer Service Representative

Minneapolis, MN

Full-time

Onsite

Entry Level

$21.63/hr - $27.40/hr

2+ years exp

Wells Fargo is a leading financial services company seeking a Customer Service Representative in Operations Payments as part of Global Operations. This role involves independently responding to ACH related customer research requests and issues, ensuring timely resolution and support for both internal and external customers.

BankingFinancial ServicesFinTechInsurancePayments

Responsibilities

Research and respond to telephone, fax, or other inquiries and investigations from internal and external customers in a timely manner

Prepare and maintain a record of all inquiries and investigations

Investigate and research more complex data and problems by gathering and analyzing appropriate information

Partner with appropriate resources to seek out solutions to problems

Research and resolve problems within established department timeframes

Perform duties and assignments within established timeframes, ensuring proper follow-up and completion

Communicate resolution to the appropriate party in a timely manner

Qualification

Customer ServiceFinancial ServicesCall Center ExperienceMicrosoft OfficeData EntryProblem AnalysisResearch SkillsAnalytical SkillsAttention to DetailMulti-taskingCommunication SkillsTeamworkAdaptabilityInitiative

Required

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Preferred

2+ years financial services experience

Call center customer service experience in the financial services industry

Ability to coordinate completion of multiple tasks and meet aggressive time frames

Ability to effectively listen and elicit information

Ability to interact with all levels of an organization

Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Ability to provide strong customer service while actively listening and responding in an appropriate manner

Ability to take initiative and work independently with minimal supervision in a structured environment

Good PC skills with the aptitude to learn new systems quickly

Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Strong data entry and attention to detail skills

Strong research and documentation skills

Knowledge and understanding of service level agreement process

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important

Ability to work in a fast-paced deadline driven environment

Strong organizational, multi-tasking, and prioritizing skills

Excellent verbal, written, and interpersonal communication skills

Solid problem analysis and resolution skills

Strong analytical skills with high attention to detail and accuracy

Exposure to Wells Fargo ACH (Automated Clearing House) System

Accredited ACH Professional (AAP)