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Fifth Third Bank · 2 days ago

Fraud Analyst I

Cincinnati, OH

Full-time

Onsite

Entry Level

1+ years exp

Fifth Third Bank is a leading financial institution seeking a Fraud Analyst I to join their Fraud Operations team. The role involves analyzing fraud detection alerts, communicating with customers and bank personnel, and processing fraud check dispute claims to enhance fraud prevention efforts.

BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage

Responsibilities

Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures

Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed

Open and prep fraud cases

Appropriately escalate matters associated with fraud activity that warrant engagement to supervisory staff

Provide fraud-related support and work with the first line of defense for the Bank

Work with various business units to understand the alerted activity and ensure compliance with laws

Meet scheduling and time tracking expectations to support performance tracking

Meet performance, quality, and customer service standards

Perform other duties as required

Qualification

Fraud detectionAnalytical skillsCommunication skillsMicrosoft Office SuiteProblem-solvingAttention to detailMulti-taskingTeamworkConflict resolutionRelationship building

Required

Associate's degree or equivalent work experience

Strong analytical, problem-solving, multi-tasking, and conflict resolution skills

Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters

Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends

Proactive in identifying potential concerns and following-up to resolve such issues

Excellent teamwork, interpersonal, and relationship building skills

Ability to make decisions or know when to escalate matters to management

Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments

Ability to communicate effectively with management

Ability to work independently and complete assigned work in a timely and accurate manner

Proficiency with Microsoft Office Suite

Preferred

One to three years of experience in fraud, banking, investigative work, or a related field preferred

Benefits

Comprehensive benefits

Differentiated compensation offerings

Company

Fifth Third Bank

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Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.

Founded in 1858

Cincinnati, Ohio, USA

10001+ employees