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Bath Fitter · 4 days ago

Quality Assurance Technician

Springfield, TN

Full-time

Onsite

Entry Level

$22/hr - $24/hr

1+ years exp

Bath Fitter is an industry leader in bathroom renovations, manufacturing and installing premium-quality acrylic bathtubs and seamless wall systems. As a Quality Technician I at Bath Fitter’s Tennessee Plant, you will be responsible for inspecting products, investigating customer complaints, supporting audits, and driving continuous improvement to ensure product quality and customer satisfaction.

Consumer GoodsRetailWholesale

Responsibilities

Analyze returned products and prepare detailed quality reports

Inspect products to verify compliance with specifications, quality standards, and shipping requirements

Investigate and validate customer complaints and quality issues

Conduct product and process audits per established procedures

Test products, materials, cleaners, and received merchandise

Verify nonconformities are corrected and corrective actions are sustained

Calibrate and operate measurement and inspection equipment

Support departments with quality-related questions and guidance

Participate in and lead continuous improvement initiatives using tools such as Kaizen and PDCA

Facilitate root-cause analysis and guide corrective/preventive actions

Contribute to the development and maintenance of the Quality Management System (QMS), including SOPs and standard work

Monitor return-rate trends and collaborate cross-functionally to prevent recurrence

Represent the Quality department in production and cross-department meetings

Provide training and coaching on quality standards as needed

Follow all Bath Fitter policies, procedures, and safety requirements

Qualification

Quality Management System (QMS)Measurement toolsLean ManufacturingSix Sigma principlesAnalytical skillsMicrosoft OfficeAttention to detailProblem-solving skillsCommunication skillsTime management