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Westgate Resorts · 2 days ago

Benefits Representative

Ocoee, FL

Full-time

Onsite

New Grad, Entry Level

$21/hr - $24/hr

0+ years exp

Westgate Resorts is the largest privately held timeshare company in the world, committed to creating a supportive workplace for its team members. The Benefits Representative will be responsible for answering team member questions, processing benefits-related requests, and ensuring compliance with federal and state regulations regarding benefits administration.

CasinoHospitalityResorts

Responsibilities

Daily review CSD tickets assigned and incoming email to ensure problem is resolved

Daily review of the changes HRIS notifies benefits about and make any necessary adjustments in ADP & Plan Source to team members file such as rehires, transfers, pay changes, and status changes, etc

Benefit audit review of the status of premiums due and makes any necessary corrections and submits adjustments to payroll

Prepares letters using the monthly report for dependent eligibility/verification and distributes to local HR for distribution to team members

Ensures response and performs the data entry in Plan Source

Distributes information and explains benefit programs such as 401k, health, life, Accident Insurance, Critical Illness and disability plans to team members and dependents

Prepares written response to team members, HR staff, and outside agencies in response to requests or to initiate follow-up

May assist with preparing written procedures and instructions for use by fellow Benefits Reps and Field HR

Investigates and resolves questions regarding services of our providers when problems arise such as coverage level, team member billing problems, identification cards, etc

Reviews reports from plan providers to verify accuracy and resolve differences

Verify and advise team members about benefits enrollment before they reach their 60th day of employment, lifestyle changes, or at open enrollment by sending postcards, letters and emails including reminders about the wellness program

Responsible for data entry of benefit enrollment as needed, review for accuracy and ensure all required documentation has been received

Corrects any other issues with team members when they have problems such as overcharges

Review and research time accrual discrepancies, make necessary adjustments and advises Human Resources

Reviews and processes any QDRO received by preparing written response to court and team member and does the necessary data entry

Researches and gathers information for subpoenas related to benefits

Reviews for accuracy any Evidence of Insurability received from team members and forward to

Keeps a follow up system to ensure response is received and makes adjustment upon approval

Prepares and mails billing to team members who owe benefits while on company leaves of absences

Record receipt of premium payment checks and forward to Cash Management for processing. Also request delete of one time deductions through Payroll

Reviews and processes all monthly billing for all benefits

Ensures that all records are scanned in Image Quest

Answers incoming telephone calls for the Benefits Service Center ensuring that CSD tickets are created and issues resolved on a timely basis

Coordinates forwarding of health coverage questionnaires from federal and state agencies (such as Department of Revenue, Child Support, etc.), to outsourced verification provider

Coordinate open enrollment and scheduling of Benefit education sessions/401k enrollment meetings including working with local HR to develop communication material (memos, fliers, forms, wallet cards, stuffers), and posting and distribution

Need intermediate Excel knowledge including pivot tables and Vlook

Upload 401k deferral file for CFI and send deferral and loan list to Las Vegas team

Assist with Wellness Committee with communications and challenges

Qualification

ADPPlan SourceExcelCustomer serviceBenefits administrationMulti-lingualDetail orientedSelf-motivatedCommunication skills

Required

Proficient in the use of a P/C

Must have excellent customer service skills

Must be detailed orientated, self-motivated and disciplined

Require little to moderate supervision to follow through on assigned responsibilities and tasks

Ability to multi task and handle heavy workloads in a timely manner

Requires a High School diploma or equivalent

One year certificate in Benefits or HR Administration from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience

Computer skills and accuracy

Microsoft Word and Excel