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EVER $ GREEN FEDERAL CREDIT UNION · 1 day ago

Loan Officer / Member Service Representative

Rochester, NY

Full-time

Onsite

Mid Level

$21/hr - $27/hr

3+ years exp

EVER $ GREEN FEDERAL CREDIT UNION is seeking a Loan Officer/ Member Service Representative to handle all lending activities and provide exceptional member service. The role involves performing loan interviews, underwriting, assisting members with inquiries, and ensuring compliance with regulations.

BankingCreditFinanceFinancial Services

Responsibilities

Perform in-depth loan interviews and analyze member financial conditions to include credit history, credit score, collateral, ratios and other financial information to determine acceptability of the credit request based on the credit union’s predetermined lending guidelines

Perform consumer underwriting process from application to close

Keep an accurate record of all loan applications including; status of the application, documenting your work, noting the loan file and updating the loan log

Assist members with all loan activities including; loan applications, loan inquiries and loan closings

Respond to member inquiries in regards to their loan accounts

Look for other credit union products that may fit the member’s deposit and loan needs

Accept and accurately process member transactions (deposits, withdrawals, transfers, etc.)

Open new deposit accounts and complete all the proper documentation

Assist members with online banking, plastic card issues, inquiries and questions, including but not limited to theft and/or card loss and new PIN requests

Answer the phone in the Branch professionally, promptly, and pleasantly

Keep members’ personal information confidential

Ensure compliance with security and audit procedures

Maintain knowledge of all related compliance and regulatory issues including, but not limited to: Reg CC, Reg D, Reg E, Bank Secrecy Act, Patriot’s Act

Review and maintain knowledge of all Credit Union products including loan products that will meet members needs and grow the credit union

Recommend approved member services area policy changes and product enhancements

Communicate professionally with members and other credit union employees

Adhere to all credit union policies and procedures

Completes annual regulatory training and participates in other training deemed important by Management to enhance knowledge of position

Filing, data entry, and other clerical duties

Other duties as assigned