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TEKsystems · 1 day ago

EUC ENGINEER

Fort Mill, SC

Contract

Hybrid

Senior Level

$30/hr - $45/hr

TEKsystems is a leading provider of business and technology services, and they are seeking an experienced End User Computing (EUC) Engineer. The role involves developing and maintaining end-user computing platforms, managing configurations, and providing expert-level support for print management and related technologies.

Information Technology

H1B Sponsor Likely

Responsibilities

Engage with end users to ensure that configurations meet their needs while adhering to company standards

Deliver expert-level print management support for subject matter experts, including in-depth troubleshooting and resolution of complex issues

Provide engineering expertise for both physical environments

Produce and maintain standards, knowledge base, operating procedures, guidelines, and system documentation for physical systems

Create, maintain, and administer standard corporate images, deployment, management, and monitoring capabilities

Package, test, and deploy system and application updates/patches to the end-user environment

Administer physical environment comprehensively

Evaluate and test new hardware and software

Provide escalation support, including MFA issues

Plan, design, and implement upgrades and rollouts of physical hardware, software, and applications through management tools

Develop vision and strategy for the end-user computing environment, including evaluation of emerging technology, software, and hardware road maps to enhance customer efficiency and productivity

Lead technical projects and ensure timely delivery within budget

Research and evaluate capabilities and tools to support business initiatives across the organization

Incorporate automation into daily processes to enhance operational efficiency

Adhere to established Change and Problem Management Processes

Serve as the highest level of technical escalation for user-related issues

Mentor junior team members and provide training on systems and solutions

Demonstrate willingness to work nights, weekends, provide On-Call support, and travel as required

Deliver exemplary high-touch customer service skills, problem resolution, and support internal customers

Qualification

SCCMActive DirectoryJAMFIntunePatch ManagementPrint ManagementCustomer ServiceTroubleshootingMentoring

Required

Expert level knowledge of troubleshooting hardware, software, client, server, and network related issues specific

Experience with SCCM, Active Directory, Desktop, JAMF, Intune, and patch management

Ability to engage with end users to ensure that configurations meet their needs while adhering to company standards