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Caracol AM · 1 day ago

Customer Success Senior Engineer AMER

Austin, Texas Metropolitan Area

Full-time

Hybrid

Mid, Senior Level

4+ years exp

Caracol AM is revolutionizing Advanced Manufacturing through cutting-edge technology and innovation. They are seeking a Customer Success Senior Engineer to act as the primary technical point of contact for customers, ensuring high-quality responses and contributing to customer satisfaction and retention in the AMER region.

Advanced MaterialsAerospaceAutomotiveConstructionIndustrial DesignIndustrial EngineeringManufacturingMarine TechnologyRoboticsSoftware

Responsibilities

Act as the primary technical point of contact for customer requests related to non-hardware topics (design, software, standard operating procedures, and materials), ensuring a timely first response and initial technical assessment, and coordinating second-level support with internal stakeholders across R&D, Product Management, Services, and Engineering when needed

Deliver technical training to customers and internal teams on platform installations, Application Engineering packs, and the effective use of software, materials, and application-specific workflows

Support pre-sales activities by providing technical expertise during customer discussions, including application feasibility, materials selection, and software capabilities, in close collaboration with Sales and Regional teams

Collaborate closely with Product Management, Services, and R&D to translate customer needs into structured feedback, contribute to the definition and prioritization of development efforts across applications, materials, and HW/SW features, and provide field data to drive continuous product improvement

Qualification

Technical backgroundCustomer-facing experienceAdditive manufacturingProject managementTechnical trainingCollaboration

Required

Technical background (engineering), with experience in an industrial environment

4–5 years of professional experience

Strongly required: direct customer-facing experience

Experience in project management

Willingness to travel to client sites in US

Preferred

Experience in composites or tooling is a plus

Benefits

Opportunity for career advancement

Friendly, international and innovative work environment

Continuous learning and development opportunities

Company

Caracol AM

The evolution of manufacturing starts from solving the most demanding industrial needs: building large, complex, critical parts with more efficiency and sustainability.

Founded in 2015

Barlassina, Lombardia, ITA

51-200 employees