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Keck Medicine of USC · 1 day ago

Operator -Telecom - Access Center - Full Time 8 Hour Rotating Shift (Non-Exempt) (Non-Union)

Los Angeles, CA

Full-time

Onsite

New Grad, Entry Level

$22/hr - $34.18/hr

Keck Medicine of USC is a healthcare organization seeking a Telecommunications Operator to provide voice, paging, and emergency communication services. The role involves directing calls, processing messages, and ensuring professional communication while adhering to compliance standards.

Health CareHospitalService IndustryWellness

Responsibilities

Demonstrates competency in the quality of work and knowledge of the job pertinent to the functioning of a Telecommunications Operator: Assist in the process of directing incoming and outgoing calls. Assist in proper processing of all code emergencies upon request via alarm panel or person to person. Assist in proper processing of all messages taken that are stored within the SDC IntelliDesk Call Processing System, at USC/Norris and USC/ University Hospitals to insure doctor / patient confidentiality. Assist in ensuring that all schedules housed within the Telecommunications department are kept up to date and readily accessed when needed. Assist in proper processing of all doctor and staff contact information and makes sure it is kept up to date and kept within the confines of the department

Maintains warm, courteous and professional behavior while conducting call processing procedures: Maintains consistent accuracy in message taking and the relaying of given information. Maintains a cooperative demeanor with irate callers and maintains the utmost of professionalism

Assists with staff and patient call processing concerns with the utmost of professionalism

Demonstrates compliance to JCAHO requirements that are enforced by Telecommunications management

Monitors 23 alarm panels (USC/ University Hospital) and 6 alarm panels and (USC/Norris Cancer Hospital)

Compiles call log information, pulling necessary data from SDC/ IntelliDesk at USC/Norris and USC/University Hospitals upon request

Assists with processing of conference calls for medical and hospital support staff

Effective prioritization of tasks, allocation of time and ability to adapt in a changing technological environment

Ensures all request for overhead paging are announced with clear and concise professionalism

Ensures current information is available on all medical staff and their coverage for the time they are away

Respectful and courteous at all times with professionalism in accordance to employee conduct policy

Basic typing and computer experience especially Microsoft Word

Works a consistent 40 hour week as a full-time employee an a set shift

Can work independently as well as part of a team

Always willing to take on new challenges and projects

Performs other duties as assigned

Qualification

Microsoft WordMicrosoft ExcelVerbal communicationWritten communicationFire Life Safety TrainingProfessionalismTyping skillsTeamworkAdaptability

Required

High school or equivalent

Proficient verbal and written communication skills

Capable of communicating with all levels of employee-administrative to staff

Proficient in Microsoft Software (Word and Excel)

Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)