Apply on Employer Site

Chase · 3 days ago

Technical Product Manager - Global Capture

575 Washington Blvd, Jersey City, NJ, 07310, US

Full-time

Onsite

Senior Level

$123K/yr - $201K/yr

5+ years exp

JPMorgan Chase is a leading financial institution seeking a Vice President - Technical Product Manager for their Global Capture Product team. The role involves setting the long-term strategy for the product, managing the P&L, and ensuring the successful delivery of a voice recording service by collaborating with cross-functional teams.

BankingFinancial Services

Responsibilities

5+ years defining and communicating product vision and strategy in line with the customers’ long-term business goals for compliant voice capture, governance, retention, discovery, and analytics while delivering complex, multi-quarter programs end to end by orchestrating cross-region feature teams across Engineering, SRE, and Controls; aligns milestones, dependencies, and risk controls to meet committed SLOs/SLAs and business outcomes

Identifies market need, interfaces with line of business technology customers as needed to define the scope and position of the product, and defines and manages the product’s business metrics, including cost, feature and functionality, risk posture, reliability, and customer-facing SLOs/SLAs

Creates and maintains the product definition, multi-year roadmap, and customer-facing SLOs/SLAs for capture success, ingestion latency, indexing throughput, retention, discovery time, and MTTR; prioritizes the product backlog and maintains a clear vision for the product

Drives API-first product capabilities for ingestion, entitlements, eDiscovery, supervision, reporting, and admin; establishes standards for versioning, documentation, auth, quotas, and observability

Partners with architecture, engineering, risk, and operations to design capture pipelines, entitlement and population management, recording assurance and reconciliation, immutability and encryption controls, journaling, legal hold, and defensible deletion

Manages the senior stakeholder community and customer advisory boards; leads by example while exhibiting robust risk measures and advocating for adherence throughout the development lifecycle

Owns the P&L of the product, establishes unit economics, and drives our cloud strategy for information archive platforms across on-prem and public cloud (AWS/Azure/GCP) while tracking and evaluating vendor roadmaps; leads make/buy/partner decisions and integrations across recording, archiving, governance providers

Qualification

Cloud platforms (AWS/Azure/GCP)API product ownershipProduct management experienceSoftware development processAgile methodologiesStakeholder managementRegulatory compliance knowledgeDigital communications governanceCommunication skillsTechnical documentation

Required

5+ years defining and communicating product vision and strategy in line with the customers' long-term business goals for compliant voice capture, governance, retention, discovery, and analytics while delivering complex, multi-quarter programs end to end by orchestrating cross-region feature teams across Engineering, SRE, and Controls; aligns milestones, dependencies, and risk controls to meet committed SLOs/SLAs and business outcomes

Identifies market need, interfaces with line of business technology customers as needed to define the scope and position of the product, and defines and manages the product's business metrics, including cost, feature and functionality, risk posture, reliability, and customer-facing SLOs/SLAs

Drives API-first product capabilities for ingestion, entitlements, eDiscovery, supervision, reporting, and admin; establishes standards for versioning, documentation, auth, quotas, and observability

Manages the senior stakeholder community and customer advisory boards; leads by example while exhibiting robust risk measures and advocating for adherence throughout the development lifecycle

Cloud experience delivering enterprise-grade platforms on AWS, Azure, or GCP, including secure storage, encryption and key management, multi-region DR, resiliency, cost optimization, and observability

API product ownership: defines strategy, roadmap, and governance for developer-facing APIs and webhooks; sets versioning and deprecation policies; drives adoption, SLAs, and developer experience; partners with engineering on auth standards, rate limits/quotas, and telemetry

Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions; clear definition and reporting of SLOs/SLAs and outcome-driven KPIs

Understanding of the end-to-end software development process, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations

Understanding of software development methodologies and practices (SDLC, Agile, Scrum), with experience writing technical stories in Jira and documentation in Confluence using industry-standard notation

Good written and verbal communication skills with the ability to articulate concepts to senior management and customers; proven ability to build strong, cohesive partnerships with key stakeholders

Preferred

Familiarity with regulatory and compliance requirements impacting communications retention and supervision in financial services (e.g., SEC 17a-4, FINRA, MiFID II, FCA), and how these translate into product and control objectives

Product management and engineering experience with emphasis on delivering digital communications governance and archiving systems to end users and control functions within an enterprise environment

Hands-on experience with any archiving and governance platforms such as: NICE, Verint, Dubber, CallCabinet, ASC, Numonix, AudioCodes, Smarsh, Global Relay, Proofpoint, Mimecast, Microsoft Purview, Veritas, Theta Lake; understanding of journaling, retention schedules, supervision, eDiscovery, legal hold

Applied experience of digital communications governance and archiving systems, including recording assurance (record completeness), entitlement and recorded user population management, provisioning, and large-scale operations