Dexian · 5 hours ago
Sales Support Representative
United States
Contract
Remote
Entry Level
$19/hr - $20/hr
2+ years expDexian is a leading provider of staffing, IT, and workforce solutions. They are seeking a Sales Support Representative to maintain customer relations, support sales teams, and manage pre-sale and post-sale inquiries.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Hiring Manager
Vinayak Srivastava (Ronny)
Responsibilities
Maintains direct contact with customers before and/or after the sale
Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
Works with various departments to meet maintenance services sales goals
Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management
Focus of work may be in pre-sale or post-sales or both
Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities
Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.)
Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities
Employee must be able to work during month end, last 3-4 days of the month, including weekends and some holidays
Process and input purchase orders in an accurate and consistent manner derived via inbound calls, fax or email
Schedule and coordinate deliveries to meet the needs of facilities, sales representatives, and the hub network
Utilize problem solving and sound judgement to promote customer satisfaction
Process inventory returns RMA’s (Return Material Authorization) and communicate as appropriate
Perform Credit & Rebills research and process correctly
Qualification
Required
High school diploma, General Education Degree (GED) or equivalent required
2+ years of customer service/support experience in a call center or equivalent environment
Ability to organize workflow to meet customers' needs
Able to handle stressful situations with internal/external customers
Excellent problem-solving skills
Ability to make appropriate decisions based on department processes
High level of accuracy and proven ability to perform detail-orientated tasks/duties
Able to efficiently utilize Microsoft office products including Excel and Outlook
Preferred
Associates Degree preferred
Medical device experience is a plus
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase