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GATE WEAR · 11 hours ago

CARWASH 7009 - CUSTOMER SERVICE ASSOCIATE - DURBIN PARK

Saint Johns, FL

Full-time

Onsite

New Grad, Entry Level

GATE is a dynamic company that values excellent customer service and employee dedication. The Customer Service Associate is responsible for ensuring customer satisfaction at the Express Wash operations, facilitating vehicle processing, and maintaining cleanliness at the facility.

E-CommerceRetailTextiles

Responsibilities

Must be able to work a flexible schedule, including weekends, holidays,and split shifts

Arrive to work on time, consistently

Upon entering the property, arrive in proper uniform, crisp, clean and in good repair. Wear safety goggles and non-slip shoes when necessary

Hair must be clean and cut in a becoming style; management has final approval

Attend all required training, safety courses, office and departmental meetings

Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment

Safely and properly handle chemicals

Become proficient on all appropriate equipment and safety features

Maintain and contribute to a positive and supportive team environment

Provide excellent customer service with prompt assistance and accommodations to guest questions or requests. Maintain eye contact with customer and smile

Facilitate a fast vehicle processing by following the correct procedure for every vehicle through the car wash

Guide guests using distinctive and clear hand signals in accordance to established procedures

Review the loading sign directions with every guest and give the guest a “thumbs up” when their vehicle is placed and ready to start the wash process

Maintain a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash cans; changing light bulbs; placing towels in dispensers; and changing paper and ink cartridges in the registers

Check every vehicle for it enters the wash tunnel to ensure that the vehicle does not have any visible safety issues

Perform vehicle detailing services as trained and directed

Operate Express Wash kiosks, credit card machines, and POS

Learn how to perform minor repair and maintenance on car wash equipment and apply this knowledge when necessary

Qualification

Customer serviceDetail-orientedPOS operationOrganizational skillsBasic computer skillsTeamworkCommunication skills

Required

Must be a minimum of 16 years old

Must successfully complete a pre-employment drug screening and background check

Must be able to work a flexible schedule, including weekends, holidays, and split shifts

Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with customers and team members

Must be detail-oriented and have strong organizational skills

Must be able to operate a computer

Must be able to stand for extended periods of time

Must be able to lift, carry, and move up to 50 pounds

Must be able to bend, kneel, stoop, and reach (including overhead)

Must have adequate strength, balance, and coordination to perform essential functions

Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside