Hire Score LLC · 14 hours ago
Customer Service Representative
Scottsdale, AZ
Full-time
Onsite
Mid, Senior Level
3+ years expHire Score LLC is a growing environmental services firm with a supportive team environment. As a Customer Service Representative, you will be the voice of the client, focusing on building trust and resolving complex customer issues.
Staffing & Recruiting
Responsibilities
Deliver outstanding support through phone, email, and other channels—responding promptly, accurately, and with a positive attitude
Understand and anticipate customer needs, providing thoughtful, effective solutions that ensure satisfaction and loyalty
Handle escalated or complex issues with professionalism, empathy, and a focus on long-term resolution
Build genuine relationships by engaging customers in open, helpful, and solution-oriented communication
Process orders and maintain accurate records of customer interactions using CRM and ticketing systems
Think creatively to develop innovative solutions and process improvements that elevate the customer experience
Collaborate across departments to ensure smooth order fulfillment, issue resolution, and service consistency
Proactively identify trends and recommend strategies to enhance retention and overall customer satisfaction
Follow best practices and communication standards that reflect company values and service excellence
Qualification
Required
3+ years of customer service experience
Expertise in CRM and support platforms
A calm, empathetic demeanor with the ability to de-escalate and resolve challenging situations
Exceptional communication skills—clear, professional, and persuasive both verbally and in writing
Strong analytical and problem-solving skills, with attention to detail and sound judgment
Excellent organizational abilities, including multitasking and prioritizing under pressure
A collaborative spirit, eager to support both customers and teammates
Preferred
preferably in a senior or escalation-handling capacity
will work with Zendesk -ticketing system-Zendesk or other similar ticketing system preferred
Company
Hire Score LLC
With over 25 years of experience in matching talent to career opportunities, Hire Score helps both employers and job seekers find the best match for them! Let us help you with your hiring and career search needs.
Founded in 2022
2-10 employeesFunding
Current Stage
Early StageLeadership Team
Jessica Daniels
Founder and Principal Consultant
Krystal LaBell, PHR
Managing Partner
Company data provided by crunchbase