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Earth · 1 day ago

Lead Natural Organic Reduction Operator

Elkridge, MD

Full-time

Onsite

Mid, Senior Level

3+ years exp

Earth is a company dedicated to transforming the end-of-life experience through an environmentally-friendly alternative to burial and cremation. The Lead Natural Organic Reduction (NOR) Operator will manage the NOR process and team, ensuring compliance with regulations while fostering a collaborative environment.

Funerals

Responsibilities

Handle the NOR disposition process respectfully and efficiently from acceptance of a new case into the facility through soil donation

Assist with day-to-day operations of the NOR facility, including soil testing and vessel troubleshooting

Partner with facility technician(s) as needed for more complex vessel maintenance requirements to minimize vessel downtime

Maintain a clean and orderly facility

Monitor inventory and supplies levels and work with the NOR Facility Manager to maintain adequate levels

Assist in ensuring compliance with all applicable local, state, and federal regulations, including funeral law, environmental regulations, zoning, fire code requirements, and OSHA/EHS

Implement a continuous improvement mindset, staying current with industry trends, technologies, and research to improve the NOR process efficiency and efficacy

Serve as the people manager for your fellow NOR operators, including setting goals for them, monitoring their progress, and jumping in with hands-on assistance

Build a strong team culture emphasizing respect, empathy, collaboration, and professionalism amongst NOR operators

Collaborate with members of the Care and Sales teams to ensure all families receive an outstanding customer experience from start to finish

Qualification

NOR process managementRegulatory complianceTeam leadershipFuneral home experienceIT systems experienceProblem-solving skillsEmpathyCommunication skillsInterpersonal skillsCollaboration

Required

Associate's degree or higher

3+ years working at a funeral home or crematory

Exceptional communication and interpersonal skills, with a focus on fostering positive team dynamics and stakeholder relationships

Outstanding problem-solving skills

Experience using IT systems (workflow management software, inventory management software, CRMs, etc.)

Willingness to work evenings and weekends on occasion

Excitement about developing a sustainable deathcare alternative

Ability to lift up to 50 lbs

Ability to stand, climb ladders, and work on equipment in tight or elevated spaces

Ability to wear required PPE (respirator, gloves, etc.)

Ability to work in warm or cold environments

Preferred

Crematory operator or similar experience is a plus

Embalmer experience and certification is a plus

Active Maryland funeral director license is a plus

Current forklift operation certification is not required to apply but will be necessary for the role (we will provide funding and support for obtaining this certification)