Hometown · 2 months ago
Head, People Operations
United States
Full-time
Remote
Director/Executive
8+ years expHometown is a trusted leader in the education space, empowering schools with digital tools for ticketing and event management. The Head of People Operations will lead the People Operations team, focusing on enhancing company culture, managing the employee lifecycle, and ensuring compliance with employment laws.
InternetSoftwareTicketing
Responsibilities
Embed Hometown’s values in hiring, performance, recognition, and day-to-day rituals
Keep our culture strong as we grow — make sure we stay a place where people feel supported and inspired
Partner with leaders to build and maintain great teams
Design and deliver manager tools and training that help leaders give feedback, manage performance, and navigate difficult conversations
Lead employee engagement and development programs that help people do their best work
Own the full employee lifecycle — from hiring and onboarding to growth, performance, and offboarding
Design and evolve our performance management and career frameworks so expectations and growth paths are clear
Partner with leadership on organizational design, headcount planning, and change management as we grow and evolve
Own and optimize our HR tech stack (HRIS, ATS, performance tools), so they’re simple, effective, and scalable
Keep policies clear, fair, and aligned with who we are as a company
Create KPI dashboards to monitor and evaluate engagement, retention, hiring, and other key trends
Oversee payroll, benefits, and compensation in partnership with Finance
Evaluate and improve our total rewards offerings so they stay competitive and aligned with employee needs
Maintain and refine our compensation philosophy, job leveling, and pay bands so they are fair, transparent, and competitive
Ensure compliance with pay laws, wage and hour rules, and deadlines in every jurisdiction we operate — we never miss a beat (or a paycheck)
Keep us compliant with all federal, state, and local employment laws (including EEO, FMLA, ADA, wage and hour, and state-specific requirements)
Act as a trusted resource for employees and managers when challenges or questions arise
Guide the company through sensitive people decisions with empathy and compliance
Lead, coach, and empower our People Ops team to deliver great service and innovative solutions
Continuously improve how the People team works, including roles, processes, and service model
Build a culture of trust, collaboration, and accountability
Qualification
Required
Embed Hometown's values in hiring, performance, recognition, and day-to-day rituals
Keep our culture strong as we grow — make sure we stay a place where people feel supported and inspired
Partner with leaders to build and maintain great teams
Design and deliver manager tools and training that help leaders give feedback, manage performance, and navigate difficult conversations
Lead employee engagement and development programs that help people do their best work
Own the full employee lifecycle — from hiring and onboarding to growth, performance, and offboarding
Design and evolve our performance management and career frameworks so expectations and growth paths are clear
Partner with leadership on organizational design, headcount planning, and change management as we grow and evolve
Own and optimize our HR tech stack (HRIS, ATS, performance tools), so they're simple, effective, and scalable
Keep policies clear, fair, and aligned with who we are as a company
Create KPI dashboards to monitor and evaluate engagement, retention, hiring, and other key trends
Oversee payroll, benefits, and compensation in partnership with Finance
Evaluate and improve our total rewards offerings so they stay competitive and aligned with employee needs
Maintain and refine our compensation philosophy, job leveling, and pay bands so they are fair, transparent, and competitive
Ensure compliance with pay laws, wage and hour rules, and deadlines in every jurisdiction we operate — we never miss a beat (or a paycheck)
Keep us compliant with all federal, state, and local employment laws (including EEO, FMLA, ADA, wage and hour, and state-specific requirements)
Act as a trusted resource for employees and managers when challenges or questions arise
Guide the company through sensitive people decisions with empathy and compliance
Lead, coach, and empower our People Ops team to deliver great service and innovative solutions
Continuously improve how the People team works, including roles, processes, and service model
Build a culture of trust, collaboration, and accountability
Preferred
8+ years of progressive HR/People Operations experience, including at least 3 in a leadership role
Experience working in a scaling or tech-driven environment of 100-300 employees
Experience supporting a hybrid and geographically distributed workforce
Strong understanding of U.S. employment laws and HR best practices
Excellent communication, empathy, and problem-solving skills
Proven ability to lead through change and communicate clearly, even when decisions are hard
A roll-up-your-sleeves mindset - you're as comfortable in the details as you are in strategy
Bachelor's degree (HR, Business, or related field preferred; advanced degree or HR certification a plus)
Benefits
Flexible PTO
11 holidays and extended winter break
401(k) with employer match
Medical, dental, and vision insurance plans offered
Employer HSA contribution
Opportunities for virtual and in-person collaboration/social events
Company
Hometown
Hometown equips athletic directors, coaches, and school administrators with tools to manage communications, live events, and fundraisers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$75.2MKey Investors
Nexa Equity
2022-04-19Private Equity· $75M
2021-07-09Seed· $0.2M
Leadership Team
George Troutman
Chief Financial Officer
Nate Nale
Founder
Recent News
Columbus Business First
2024-12-13
Company data provided by crunchbase