Caselle, Inc. ยท 1 day ago
Customer Service - Accounts Receivable / Utility Billing Support
Provo,UT,US
Full-time
Hybrid
Entry Level
1+ years expCaselle, Inc. is a growing technology company based in Provo, Utah, dedicated to helping local governments and organizations modernize their operations through cloud-based solutions. They are seeking a Client Service Analyst to assist clients with their software needs, ensuring a positive customer experience and facilitating communication between clients and the technology teams.
ComputerSoftware
Responsibilities
Assisting clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software
Work closely with our product, engineering, and implementation teams, acting as the bridge between customers and technology
Turn every interaction into a positive experience and every problem into a solution
Helping a customer resolve a technical challenge
Guiding them through new features
Documenting insights that improve our processes
Qualification
Required
1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment
Excellent verbal and written communication skills - you're clear, empathetic, and professional
A knack for troubleshooting and problem-solving, paired with curiosity and patience
Comfort with technology and a genuine desire to help people succeed with it
Benefits
Health
Dental
Vision
PTO
401(k)
Company
Caselle, Inc.
Caselle is a computer software company that provides accounting software solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase