Maximus · 22 hours ago
Customer Service Representative - Fort Wayne, IN
Fort Wayne, IN
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hr
0+ years expMaximus is a company focused on providing government services and support. They are seeking a Customer Service Representative - Eligibility Specialist to assist clients with inquiries regarding Medicaid, SNAP, and TANF programs, ensuring effective resolution and customer satisfaction.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
Responsibilities
Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information
Validate and calculate income, assess eligibility, and manage case referrals
Engage regularly with program participants on a daily basis
Potentially educate clients on fundamental program services and eligibility prerequisites
Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility
Fulfill additional responsibilities as delegated by Management
Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programs
Apply State and/or federal eligibility rules for applicant/recipient information assessment
Verifies applicant/recipient data through system interfaces
Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy
Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously
Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills
Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships
Verifies and enters applicant/recipient data into the State’s eligibility system and prepares cases for disposition by State Eligibility Consultant
Processes cases and takes necessary action on missing information promptly
Meet Quality Assurance and performance metrics and stay updated on project and corporate policies
Identify and escalate risks to management
Attends all meetings and completes all trainings to stay informed on project/position updates
Fulfill all performance requirements associated with eligibility processes
Perform additional duties as assigned by management
Qualification
Required
High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience
At least 6 months of previous experience supporting the Indiana Eligibility project is required
Proven customer support or Client Service Representative experience strongly preferred
Ability to handle complex service inquiries via telephone
Strong critical thinking and problem-solving skills
Moderate difficulty assignments requiring judgment and issue resolution
Understanding of work implications and ability to recommend solutions
Accurate data entry (40 keystrokes/minute), strong interpersonal skills
Positive relationship-building with customers and state eligibility consultants
Attention to detail; excellent organizational, verbal, and written communication skills
Comfortable in a fast-paced, deadline-oriented environment
Capable of executing many complex tasks simultaneously
Team player with the ability to work independently
Ability to remain stationary for an extended period
Preferred
Some college or a college degree
2+ years of relevant professional experience
Benefits
Quarterly Bonus opportunity
401K with company match
Paid time off and paid holidays
Medical, Dental and Vision benefits
Employee Assistance Program (EAP)
Employee Wellness and Discount Programs
Career development and promotional opportunities
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
H1B Sponsorship
Maximus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (39)
2023 (50)
2022 (42)
2021 (36)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase