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State of Tennessee · 18 hours ago

ELIGIBILITY ASSISTANT - 01132026- 74243

Rutherford County, TN

Full-time

Onsite

Entry Level

$2,581/mo - $3,226/mo

2+ years exp

The State of Tennessee is seeking an Eligibility Assistant to perform eligibility-related paraprofessional work. The role involves assisting Eligibility Counselors with case management activities and ensuring clients understand the rules and regulations necessary for determining eligibility for federal benefit programs.

AgricultureChildrenEducationGovernmentHealth Care

Responsibilities

Explains rules, regulations, policies, procedures, and benefits determinations to clients or other interested parties to ensure program availability and clients’ understanding

Compares client information such as names, addresses, social security numbers, phone numbers, benefits and services provided, eligibility criteria, and other data against state databases to ensure accuracy

Interviews applicants to determine needed social services and obtain information related to eligibility status. Verifies accuracy of information provided by clients during the interview process and obtains documentary evidence to support information received to ensure customers receive the benefits in which they are entitled

Obtains and verifies information from various databases and other needed sources to assist Eligibility Counselor in eligibility determination. Enters applications, verifications, simplified reporting forms, and other required documents into various databases and filing systems for future retrieval

Reviews case documentation to develop an understanding of previous case circumstances to assist during interview process. Identifies benefits and services that might be available to clients both from the Department and from related outside sources to assist in meeting client needs

Researches and resolves general client concerns regarding agency programs, policies, and procedures to assist customers. Communicates with outside organizations or vendors to obtain and provide information regarding client eligibility and circumstances

Documents information obtained during client interviews and client contacts into eligibility determination system as justification for case actions taken

Schedules and reschedules appointments for clients to review benefit eligibility. Uploads applications, change forms, and other necessary documents into electronic case file and attaches to appropriate case record

Qualification

Customer ServiceClerical SkillsComputer ProficiencyTime ManagementService OrientationSituational AdaptabilityActive ListeningDecision MakingWritten Communication