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Stanford Health Care · 1 day ago

Financial Counselor I

Palo Alto, CA

Full-time

Onsite

Entry Level

$33.89/hr - $38.15/hr

1+ years exp

Stanford Health Care is seeking a Financial Counselor I to assist uninsured and underinsured patients in identifying programs to cover medical expenses. The role involves conducting patient financial interviews, determining financial clearance for services, and effectively communicating with patients and healthcare staff to address financial needs.

Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Finds solutions to help address patient financial needs in accordance with Stanford Health Care policies and procedures

Determines financial clearance for a patient's visit or referral (pre-service or at time of service). Checks eligibility and benefits, determines authorization requirements have been met

Assesses "risk" of cases that have not been financially cleared/secured prior to service. Clears low risk cases, escalates high-risk cases to coordinator or manager. Contacts patient regarding steps required to clear their appointment for services including collecting a deposit for the patient’s financially responsible portion

Quickly and accurately estimates a patient's out of pocket costs and prepares documents to present to the patient for payment. Assures secure handling and accurate recording of payments collected at the point-of-service delivery

Applies strong problem solving skills to help address the concerns and needs of the patients that the Financial Counselors serve

Effectively communicates, both orally and written, to a variety of individuals including: patients, case workers, social workers, hospital directors and executives while maintaining utmost professionalism

Maintains professional communication with various Patient Financial Clearance and Patient Access Services staff, medical center staff, physicians, guests, and patients regarding the services rendered at Stanford Health Care. Communication may consist of telephone correspondence or in person contact

Must be multi-task orientated with excellent critical thinking skills and possess the ability to appropriately handle complexity and stress within the changing needs of the patients, families and the health system

Meets weekly individual productivity goals and standards while following planned priorities as set by the Team Manager/Coordinator(s)

Performs other duties and responsibilities as assigned by the unit team manager or other PFC management personnel

Performs the complete registration and admitting process from start to finish

Qualification

EpicFinancial counseling experienceMedicare regulationsMicrosoft applicationsBilingual EnglishBilingual SpanishCustomer relations skillsMulti-taskingProblem solving skillsOrganizational skillsAttention to detail

Required

High school diploma or GED equivalent

At least 1 year of progressive responsibilities in a hospital or clinic financial counseling role with knowledge of pre-authorizations and reimbursement regulations pertaining to Medicare, Medi-Cal, and children's health programs, with previous experience working in a metrics-based environment driven by financial counseling goals (such as screening rates and collection goals)

Demonstrates proficiency as applicable with Epic, insurance websites, POS payment systems, web-based screening tools

Knowledge and understanding of Microsoft applications (Word, Excel, PowerPoint)

Strong knowledge of eligibility and enrollment requirements for Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.)

Experience resolving issues in financial reimbursement billing, utilization management and government programs

Prior experience calculating, communicating and educating patient's on their financial responsibilities

Demonstrated communication, customer relations, and organizational skills

Ability to multi-task with attention to detail

Ability to complete work efficiently and problem solve independently

Ability to work well in a team environment

Preferred

Bilingual preferred (English and Spanish)

Company

Stanford Health Care

Glassdoor4.0

Stanford Health Care is a healthcare center that treats cancer, heart disease, brain disorders, and primary care issues.

Founded in 1885

Palo Alto, California, USA

10001+ employees

https://stanfordhealthcare.org

H1B Sponsorship

Stanford Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (102)

2024 (74)

2023 (82)

2022 (55)

2021 (54)

2020 (67)