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Compliance & Risks · 1 month ago

Support Intern

United States

Internship

Remote

Intern

Compliance & Risks is looking for a motivated and curious Support Intern to join their team. In this role, you'll investigate issues, verify bugs, and help translate customer problems into actionable insights for development teams across their platforms.

Enterprise SoftwareInformation TechnologySoftware

Responsibilities

Manage incoming tickets via Zendesk for both Sustainability and C2P products, ensuring timely and professional responses

Liaise directly with the CS team — and occasionally customers — to gather details, clarify issues, and communicate updates

Manually replicate reported issues to confirm whether they're valid bugs and to gather detailed context for developers

Document and communicate verified bugs with clear steps, screenshots, and impact information to help developers resolve issues quickly

Join team calls to represent customer issues and advocate for the prioritization of critical bugs within the sprint cycle

Where appropriate, use available tools (and guidance from mentors) to implement small or low-effort fixes — helping you build coding experience and technical confidence

Gain exposure to how modern SaaS support and development processes work, including debugging, QA validation, and customer communication best practices

Qualification

ZendeskJavaScriptPythonSoftware Development LifecycleAgile MethodologiesCuriosityIndependenceWeb Applications FamiliarityAttention to DetailProblem SolvingCommunication Skills