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Eaton · 5 hours ago

Customer Service Representative

El Paso, TX

Full-time

Onsite

Entry Level

$56K/yr - $83K/yr

2+ years exp

Eaton is a prominent company in the electrical sector, seeking a Customer Service Representative for their ES AMER ARS division. The role involves providing commercial support to Sales Engineering and Product Lines, ensuring exceptional customer service, and maintaining efficient information flow to meet customer needs.

Electric Vehicle

No H1B

Responsibilities

Fulfill order management related activities for Sales and PL

Drive customer requests by delivering exceptional Customer Service

Identify and implement processes or improvements to current processes as needed

Follow up Change Management as needed

Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental

Ability to handle high-pressure, fast-paced environment requiring diligence to detail

Proven analytical and critical thinking skills

Ability to constructively manage conflicts and discrepancies towards positive resolution

Prioritizing customer demand to assist with improved product flow

Work with finance team to resolve customer credit requests

Back Order and Back Log Analysis

Maintain daily reports status and follow up

Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Savings Rules, and daily 5S requirements to help build a Zero Incident Culture

Qualification

Customer service experienceMicrosoft OfficeAnalytical skillsConflict managementDetail-oriented

Required

High school diploma or GED from an accredited institution

Minimum 2 years of customer service experience

Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc

No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the work location will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Knowledge of Microsoft Office packages (excel, word, ppt)