NEOGOV · 3 hours ago
IT Operations Supervisor
Spartanburg County, SC
Full-time
Onsite
Mid, Senior Level
$48K/yr - $68K/yr
5+ years expNEOGOV is seeking an IT Operations Supervisor to provide planning, supervision, and technical expertise to the IT Computer Technicians and the IT Help Desk. The role involves designing and implementing IT procedures and training, managing IT assets, and ensuring high-quality technical support.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervise the IT Technicians and IT Service Desk. Make sure workloads are planned and executed. Personally provide technical support for any issues that cannot be resolved by support staff. This support includes all Windows and Apple products
Work with IT team to design, implement, and communicate IT training to the college
Work with IT leadership to design, implement, refine, and communicate IT procedures that provide the college a framework for IT services
Collect, analyze, inform, and refine customer service data from our helpdesk. This includes helpdesk surveys, service ticket data, and general performance in providing and responding to IT services
Collect, analyze, audit, and inform on IT equipment. Responsible for all IT assets and asset management at the college, including Apple equipment
Identify new technology trends and recommend solutions that would benefit the College
Work with students each semester in our accredited technology programs, helping them to obtain hands on training and experience in our IT shop
Assist with other activities assigned as requested by supervisor
Qualification
Required
Associate degree with experience in computer operations or a related data processing field
Relevant experience may be substituted for the required degree on a year-for-year basis
Preferred
Bachelor's degree in a computer-related field
5 years of experience in information technology lifecycle management and information technology service management
Experience in process improvement – Skilled at streamlining workflows and implementing structured operational procedures
Certifications: A+, Network+, Microsoft 365 Certified Administrator
Benefits
Health and dental insurance
Retirement and savings plan options
Paid vacation and sick leave
Telecommuting and flexible work schedules
Dental
Vision
Term life insurance
Long term disability
Flexible spending accounts for health and child care expenses
Retirement plan options
South Carolina Deferred Compensation Program
Tuition assistance
Holiday, annual and sick leave
Discounts on purchases, travel and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase