Wheels Up · 1 day ago
Sr. Infrastructure Manager
Chamblee, GA
Full-time
Onsite
Senior Level
$135K/yr - $180K/yr
5+ years expWheels Up is a global leader in on-demand private aviation, committed to providing safe and enjoyable air travel experiences. The Senior Infrastructure Manager will oversee the design, implementation, and maintenance of the organization's IT infrastructure, ensuring high availability, security, and scalability.
Air TransportationTravel
Hiring Manager
Nick Coffee
Responsibilities
Lead infrastructure operations across network, server, storage, and cloud environments
Manage system performance, availability, and reliability through proactive monitoring and optimization
Oversee infrastructure projects including upgrades, migrations, and new deployments
Implement and maintain cybersecurity protocols, disaster recovery plans, and compliance standards
Coordinate with vendors and service providers for hardware/software procurement and support
Develop and maintain documentation for infrastructure architecture, processes, and policies
Provide technical leadership and mentorship to infrastructure and support teams
Collaborate with IT leadership to align infrastructure strategy with business goals
Participate in the hiring process, develop and execute training plans that produce a high performing Service Desk team
Develop direct reports by coaching and mentoring staff by providing feedback, understanding motivators, and aligning them with the overall goals of the team
Provide hands on technical leadership across the Service Desk while delivering exceptional service that follows our ticket handling process
Provide leadership to ensure critical monitoring and tickets are escalated in a timely manner while maintaining good internal communications and follow through from triage until resolution
Assist or lead in IT projects or initiatives as needed
Ensure maintenance and improve our knowledge base
Ensure departmental policies and procedures are followed
Maintain cooperative working relationships with employees and vendors
Ensure a safe and healthy workplace
Qualification
Required
Bachelor's degree in computer science, Information Technology, or related field
5–7 years of experience in IT infrastructure management, including cloud and on-prem environments
Strong knowledge of networking, virtualization (VMware/Hyper-V), and server technologies
Experience with ITSM tools (e.g., ServiceNow), monitoring platforms, and automation frameworks
Excellent problem-solving, communication, and project management skills
Preferred
Certifications such as ITIL, PMP, CCNA/CCNP
Experience with Azure, AWS, and hybrid cloud architectures
Deep knowledge and experience with endpoint security, MDM platforms (e.g., Intune), and VPN deployments
Implement and manage Mobile Device Management (MDM) platforms to ensure secure and compliant mobile access
Knowledge and experience in setting and managing large scale networks and infrastructure
Proven ability to lead cross-functional teams and manage vendor relationships
Good communicator with strong people skills
Ability to help create a process when one does not exist and/or improve a process to achieve optimal operational efficiencies
Good to excellent documentation skills
Strong supervisory and management skills
Ability to lead and motivate individuals and teams to achieve program and project objectives
Ability to effectively manage and lead assigned staff
Ability to manage and track assigned budget
Project Management experience preferred
Benefits
Tuition Reimbursement
Competitive 401(k)
Comprehensive Medical, Dental, and Vision Insurance
Complimentary access to mental health and wellness counseling through Spring Health
Financial planning assistance
A variety of additional programs and services in support of your total well-being
Company
Wheels Up
Wheels Up is a membership-based private aviation company that focuses on reducing upfront cost to fly privately.
1001-5000 employees
H1B Sponsorship
Wheels Up has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.97BKey Investors
Bank of AmericaT. Rowe Price
2025-08-29Post Ipo Equity· $50M
2024-11-14Post Ipo Debt· $332M
2023-08-15Post Ipo Debt· $500M
Leadership Team
George Mattson
Chief Executive Officer
G
Gene McKenna
Chief Product Officer
Recent News
2025-11-28
Company data provided by crunchbase