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PayPal · 1 day ago

Principal Experience Designer

San Jose, CA

Full-time

Hybrid

Lead/Staff

$188K/yr - $324K/yr

10+ years exp

PayPal has been revolutionizing commerce globally for more than 25 years. As a Principal Experience Designer at Venmo, you’ll play a pivotal role in shaping how millions of users manage their money and leverage financial products on Venmo, blending strategy, creativity, and craft to design effortless and human experiences.

E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing

No H1B

Responsibilities

Establish overall business or technical strategy for user experience initiatives

Negotiate with and influence decision-making reaching the senior executive level

Identify and resolve unique situations of substantial significance in user interface or interaction design

Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services

Lead the development of user experience strategies that resonate with target audiences

Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Design leadership - drive best practices in process and methodology and deliver against business and customer needs

Guide UX efforts across teams, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders

Leverage and extend the use of design system, style guides, patterns and assets in the creation of UX deliverables

Contribute to the wider UX community, mentoring others, leveraging your strengths to help others grow

Ensure that all the organization’s output/visuals are consistent with the overall brand and strategic commitments

Apply a customer-focused, iterative design process

Make design decisions based on research and insights, as well as advocate for continuous learning and inclusive design best practices

Collaborate cross-functionally with product management, engineering, content design, and user research to create and deliver best-in-class products and services using a customer-focused, iterative design process

Qualification

User-centered designUX lifecycle expertiseDesign leadershipFigmaFinancial services expertiseCommunicationMentoringCollaborationAttention to detail

Required

10+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience

10+ years in UX role, bachelor's and/or master's degree in the study of user experience, design, research or related fields or equivalent professional experience

Thorough command of the UX lifecycle with deep, direct experience in all skill areas and tools, including facilitation of workshops or other collaboration techniques to drive momentum and credibility within the organization

Complete UX skillset, to deliver excellence across products and platforms, mobile apps, financial services expertise an advantage

Experience leading delivery, through feedback, design critique, presentation to program sponsors, planning and coordinating with partners where needed

Familiarity and experience with standard design and prototyping tools, such as Figma, Framer, and Miro

High degree of craft, taste, and product intuition, with a keen eye towards future trends, emerging technology, and shifting customer expectations

Demonstrate exceptional visual craft with mastery of typography, color theory, composition, and visual hierarchy to create polished, pixel-perfect designs that elevate user experiences

Experience managing multiple projects and working through ambiguity

Ability to work cross-team and synthesize feedback from multiple teams/owners

Excellent written and verbal communication skills

Strong organizational skills and a relentless attention to detail

Compelling storyteller who can educate as well as entertain