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Northeastern University · 15 hours ago

Program Supervisor, International First-Year Programs

Boston, MA (Main Campus)

Full-time

Onsite

Entry, Mid Level

$53K/yr - $75K/yr

2+ years exp

Northeastern University is seeking a Program Supervisor for their N.U.in Program, which offers a unique global first-year experience for students. The Program Supervisor will oversee on-the-ground operations, ensuring effective program delivery and student support while fostering a diverse and inclusive community.

Education

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Participate and lead N.U.in enrollment efforts in partnership with Northeastern University admissions, including but not limited to speaking or presenting to admitted students and their families about The N.U.in Program

Lead project-based N.U.in Program development (e.g., Pre-Departure Orientation planning, marketing and communications, student programming, N.U.in alumni ambassador program oversight, or program assessment)

Plan and lead student transition events in the spring semester for returning N.U.in students to support their successful integration into the university

Support N.U.in Program customer service through responding to admitted student and family inquiries via email and phone

Collaborate with N.U.in Assistant/Associate Director for Fall location-specific planning efforts

Coordinate and lead N.U.in Pre-Departure Orientation and prepare students and families for the fall experience

Participate in a mandatory 2–3-week training program on-campus in Boston in July, followed by online training prior to departure to site (university housing provided in Boston for this period)

Lead or co-lead small group sessions for assigned site team (with guidance)

Support students through the visa application process in collaboration with GEO Visa team

Live on-site at assigned student housing location or residence, and act as the primary point of contact between the partner institution and Northeastern University

Serve on a 24/7 on-call rotation for student support and crisis response

Work in collaboration with a Student Success Manager and a team of Student Success Coordinators in all aspects of program needs

Oversee programming model and implementation in part by evaluating and approving on-site programming to ensure a diversity of academic, social, and cultural programs

Report and collaborate with central staff and report on expense projections and spending

Complete monthly reconciliation and transactional tracking of operating budget

Ensure all financial matters align with Northeastern University’s expectations and follow Northeastern University fiscal policies

Serve as a liaison with staff and faculty from the host institution and the Global Experience Office (GEO) at Northeastern University through regular meetings and oral and/or written reports. Serve as the point of contact for academic concerns, program-wide excursions, on-site orientation, and more

Work in partnership with the Student Life lead, to address student health and wellbeing issues and concerns and appropriate follow-up plans

Encourage student academic success, respond to student concerns, and connect students to on-site and Boston-based academic, medical, and mental health resources

Work non-traditional hours as needed, including evenings and weekends, supporting student programming and attending to the safety and wellbeing of students

Work with both Northeastern University and the partner institution abroad to co-design orientation, cultural immersion, and academic support programs that incorporate Northeastern’s values with the host institution’s resources and expertise

Support students in their transition to the host country and return to the United States, in collaboration with colleges and departments on transition support initiatives, including orientations

Qualification

Program administrationIntercultural experienceEvent coordinationBudget reportingMicrosoft OfficePatienceCommunication skillsProblem-solving skillsTime managementFlexibility

Required

Bachelor's degree required

Minimum of 2-3 years of relevant experience in areas such as higher education, residence life, student support services, or international programs

Experience working, studying, or living abroad—or other significant intercultural experience

Demonstrated ability to build communities where all students feel supported, respected, and able to succeed

Intermediate knowledge of program administration, evaluation, and development

Understanding of NAFSA: Association of International Educators' professional ethics and competencies

Flexibility and demonstrated ability to navigate ambiguity and take actions that satisfy diverse interests

Demonstrated history of supporting, advocating for, and/or leading initiatives that increase student's sense of belonging

Effective organizational, communication, time management, problem-solving skills, and attention to detail

Proven ability to coordinate and manage events for large groups with enthusiasm and attention to detail

Proven ability to work well under challenging conditions, demonstrate sound judgement, and take actions that satisfy diverse or competing interests while achieving programmatic goals

Proficiency in Excel and other Microsoft Office software required

Experience with budget reporting

Fluent in English

Preferred

Master's degree in higher education, international education, student affairs, or a related field

Familiarity with Salesforce or Slate

Location/area expertise and local language proficiency (if applicable)

Benefits

Medical

Vision

Dental

Paid time off

Tuition assistance

Wellness & life

Retirement

Commuting & transportation

Company

Northeastern University

Glassdoor4.3

Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery.

Founded in 1898

Boston, Massachusetts, USA

5001-10000 employees

https://www.northeastern.edu/cri/

H1B Sponsorship

Northeastern University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (131)

2024 (112)

2023 (104)

2022 (100)

2021 (85)

2020 (111)