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CareSource · 6 hours ago

instED Mobile Health Coordinator - Oregon ONLY

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

CareSource is a healthcare organization that provides patient-centered acute care services. The instED Mobile Health Coordinator serves as the first point of contact for patients seeking instED visits, handling intake, assigning visits to paramedic partners, and monitoring service delivery while providing non-clinical administrative support.

Health CareMedicalNon Profit

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Answer incoming phone calls in a timely manner using a cloud-based platform

Collect accurate patient information and document in the instED NOW platform and Athena medical record to process an instED referral

Collect, review, and accept written consent from patients, upload consents from paramedics

Verify patient eligibility using instED NOW, Athena, or external payor portals

Collect payment(s) from patients (e.g., copay, co-insurance)

Assign visits to one of instED’s ambulance partners based on geography and availability; collaborate with nursing staff to prioritize high acuity patients

Communicate with the dispatchers from the ambulance partners to facilitate throughput of instED visits; convey clinical concerns/questions to the nursing team

Maintain awareness of all ambulance partner vehicle’s status and location

Call patients if mobile health providers are unable to reach patients with an updated ETA; escalate to the nursing team when patients cannot be reached via phone

Make recommendations to improve the instED NOW platform

Monitor that VMC providers are checked in and out of instED NOW in a timely manner and outreach to them if this does not occur

Monitor VMC auto-assignments and manually re-assign if needed when a VMC provider is nearing the end of shift and cannot complete a visit

Complete an end of shift report before logging off at the end of a shift

Ensure that mobile health providers have completed all documentation by the end of their shift and outreach to the paramedic partner when there is outstanding documentation

Perform any other job related duties as requested

Qualification

Healthcare experienceCustomer serviceProcess improvementMedical terminologyBilingual (Spanish)Administrative supportSoftware proficiencyExcel proficiencyCommunication skills

Required

High School or GED required

Five (5) years professional work experience in a healthcare setting with at least one (1) year of remote work experience required

Customer service experience via phone communications, preferably in a health care call center setting interacting with patients required

Process improvement experience required

Experience working closely with colleagues at all levels of a company including front-line staff to senior leaders required

Preferred

Associates degree preferred

Medical assistant, or other related experience in an urgent care, emergency or home care setting preferred

Administrative support to clinicians in healthcare setting preferred

911 Telecommunicator or Emergency Medical Dispatcher Certification preferred

Mobile integrated health experience preferred

Power BI or other business intelligence software knowledge preferred

Proficient in Excel preferred

Process improvement training (e.g., lean, six sigma, etc.) preferred

Medical terminology preferred

Athena (electronic medical record) knowledge preferred

Bilingual (Spanish), bicultural preferred

Benefits

You may qualify for a bonus tied to company and individual performance

A substantial and comprehensive total rewards package

Company

CareSource

Glassdoor3.8

CareSource provides managed care services to Medicaid beneficiaries.

Founded in 1989

Dayton, Ohio, USA

1001-5000 employees

https://www.caresource.com/

H1B Sponsorship

CareSource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (39)

2023 (35)

2022 (21)

2021 (37)

2020 (28)