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Delinea · 3 days ago

Technical Partner Manager

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization. They are seeking an experienced Technical Account Manager to serve as a subject matter expert for their Privilege Access services, ensuring customer engagement and success with the Delinea solution deployment.

Cloud SecurityComplianceCyber SecurityIdentity ManagementInformation TechnologyIT ManagementSecuritySoftware

H1B Sponsor Likely

Responsibilities

Serve as a technical subject matter expert for Delinea’s Privilege Access services and product offerings

Be the customer trusted advisor to ensure engagement and success with the Delinea solution deployment, expedite resolutions to obstacles, and help them derive the most out of their Delinea investment

Regularly monitor customer health, and communicate results with regional sales team, support, and renewals team

Deliver remote services to new and existing customers including software configuration, onboarding, and training

Engage with customers to quickly resolve high priority issues impacting their service delivery

Track new bugs, new product releases, and security vulnerabilities and proactively notify customer of any changes that may impact its environments. Will serve as the customer advocate for promoting customer interest within Delinea Engineering and Product Management organizations for future functionality and product roadmap items

Regular review sessions to validate plans, configurations, and designs centered around Delinea software and operations

Document customer environment details and share with Delinea Support and Engineering teams for faster issue root-cause and resolution

Coordinate and oversee Early Beta Access program of new releases, identifying opportunities to impact future product direction and assist with the testing and validation process

Subject to travel and safety restrictions, travel to customer facilities primarily in North America for Quarterly Business Reviews and Solution assessment

Maintain an established level of performance with our customers measured via satisfaction surveys

Foster and leverage key relationships inside Delinea to influence various functional groups to apply key resources to solve customer issues quickly

Develop and present executive-facing reports that summarize real-time situational updates and analysis as well as key themes extracted from escalations worldwide

Qualification

Privilege Access ManagementCyber SecurityIdentity SecurityMicrosoft Active DirectoryInfrastructure as a ServiceUNIX/Linux AdministrationScripting LanguagesCustomer Success ManagementTechnical AdvisoryCommunication Skills

Required

4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer

Understanding of applications, infrastructure and processes used in large organizations that are typically integrated with Privilege Access Management solutions

Experience leading large, transformational technology projects that cross typical enterprise silos

Experience addressing significant technical challenges with minimal supervision or guidance

Proven ability to plan, organize, and prioritize multiple projects and responsibilities on a weekly basis

Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level

Demonstrated ability to quickly and proficiently understand and absorb new information

Prior success delivering objectives in a consistent and professional manner through both expected and unforeseen challenges

Must have demonstrated strong written and verbal communication skills in a professional setting with an ability to articulate complex operations to technical audiences

Must be able to construct documentation that identifies current and established operational procedures, and proposed modifications and changes in a clear and concise manner is imperative

Microsoft Active Directory administration and design experience

Microsoft Windows server administration and engineering experience

Expertise with at least one major Infrastructure as a Services (IaaS) provider such as Microsoft Azure or Amazon

Must have UNIX and/or Linux administration experience in large organizations

Strong compliance knowledge (PCI, SOX, GLBA, etc.) as related to infrastructure security and access management

Should have a working knowledge of UNIX authentication and authorization management, PAM, NSS & Kerberos

Experience with other PAS solutions such as BeyondTrust, CyberArk, etc

Demonstrated capabilities with scripting languages such as perl and PowerShell

Network Storage Device Administration experience is a plus

Preferred

Previous experience with Delinea or with other Privilege Access Service solutions such as CyberArk, BeyondTrust, etc

Experience with NIS, or LDAP administration is a plus

Previous experience working with cloud or as-a-service solutions

Microsoft SQL Reporting Services experience is a plus

Experience with Microsoft Clustering Services (MCS) is a plus

Experience with RabbitMQ or message brokering is a plus

Benefits

Healthcare insurance

Pension/retirement matching

Comprehensive life insurance

Employee assistance program

Time off plans

Paid company holidays

Company

Delinea

Glassdoor3.7

Delinea is a provider of privileged access management (PAM) solutions for seamless security

Founded in 2021

Redwood City, California, USA

1001-5000 employees

https://delinea.com

H1B Sponsorship

Delinea has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (4)

2024 (8)

2022 (2)