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Ivy Tech Community College · 1 month ago

Workforce and Development Administrative Assistant

Richmond, IN

Full-time

Onsite

New Grad, Entry Level

Ivy Tech Community College is an accredited institution offering comprehensive educational services. The Workforce and Development Administrative Assistant provides essential administrative and operational support to ensure smooth functioning of the Development/Foundation office and Workforce & Career Services department.

Higher EducationUniversities

Responsibilities

Demonstrate a strong customer service and student advocacy mindset characterized by approachability, adaptability, professionalism, and commitment to problem-solving

Create an inclusive environment where all individuals feel valued and supported

Go beyond surface-level answers to identify root causes of issues and resolve questions efficiently and respectfully

Provide accurate and timely data entry of constituent records in the statewide Foundation CRM database, including data input, cleanup, reporting, and analysis

Process gifts and gift acknowledgements in a timely and accurate manner

Assist with marketing, communications, mailings, and general departmental outreach. Support planning and implementation of Development/Foundation special events

Maintain confidentiality and follow all FERPA and Foundation guidelines

Serve as the main point of contact for the office, including receptionist duties, answering phones, greeting visitors, and monitoring the department email inbox

Schedule rooms, AV equipment, resources, and support logistics for training programs and departmental events

Coordinate room set-up and tear-down for classes, meetings, and events

Prepare, distribute, and maintain class materials, contracts, and departmental correspondence

Maintain accurate files and records in compliance with policy and audit standards

Support registration, billing, purchasing, and related processes through the Business Office, Registrar, and other internal systems

Input and manage student/employer data in systems such as Salesforce, Banner, and other platforms used by the department

Generate routine and custom reports using Salesforce, Lightcast, and additional tools as needed

Track grades, certifications, attendance, and participation records

Maintain supply inventory and ensure classrooms and training areas are ready for instruction

Support adjunct faculty, trainers, and department team members

Assist with departmental tasks, community engagement activities, and events

Complete errands or office-related tasks as needed

Represent the college and departments professionally in all interactions

Perform other duties logically associated with the role as assigned

Maintain compliance with college policies, FERPA, and confidentiality requirements

Qualification

CRM systemsMicrosoft OfficeOrganizational skillsSalesforceCustomer serviceTechnological proficiencyWritten communicationInterpersonal skillsAttention to detail