Apply on Employer Site

Inmar Intelligence · 4 days ago

Specialist, RX Call Center

Headquarters, Winston Salem, NC

Full-time

Hybrid

Entry Level

1+ years exp

Inmar Intelligence is a company that provides support and assistance in the pharmaceutical sector. The Rx Call Center Specialist is responsible for managing client calls, providing solutions, and ensuring client satisfaction.

Computer Software

No H1B

Responsibilities

Responsible for professionally answering a large volume of incoming client calls and responding with accurate information

Create Salesforce cases for all calls and document thoroughly updates and resolutions

Identify client needs, clarify information, research every issue and provide solutions or alternatives

De-escalate any calls from dissatisfied clients

Assist in guiding clients through our web applications and assist in troubleshooting when needed

Create access for our web applications

Identify and escalate priority issues to management

Route callers to the appropriate resource

Performs other duties as assigned

Complies with all policies and standards

Qualification

SalesforceGoogle SuiteMicrosoft OfficeCall center technologyAnalytical ThinkingProblem SolvingCommunicationCollaboration

Required

Associates Degree required

1-3 years of related work experience working directly with clients in a call center or customer service environment

Proficient with Google Suite and Microsoft Office

Proficient with Salesforce

Knowledge of call center telephony and technology

Benefits

Medical, Dental, and Vision insurance

Basic and Supplemental Life Insurance options

401(k) retirement plans with company match

Health Spending Accounts (HSA/FSA)

Flexible time off and 11 paid holidays

Family-building benefits, including Maternity, Adoption, and Parental Leave

Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

Wellness and Mental Health counseling services

Concierge and work/life support resources

Adoption Assistance Reimbursement

Perks and discount programs

Company

Inmar Intelligence

Glassdoor3.7

Welcome to Inmar Intelligence, recently certified a Great Place to Work®! Through curiosity and the intelligent use of data and technology, we make businesses smarter to improve consumers’ lives.

Founded in 1980

Winston-Salem, NC, US

1001-5000 employees