JPMorganChase · 5 hours ago
Technology Support III
Columbus, OH
Full-time
Onsite
Entry, Mid Level
2+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Technology Support III team member, you will be responsible for maintaining the stability and performance of production application systems while driving operational excellence through proactive troubleshooting and continuous improvement.
Asset ManagementBankingFinancial Services
Responsibilities
Analyze and troubleshoot production application flows to ensure reliable end-to-end service delivery
Participate in problem management to improve operational stability and availability
Escalate and communicate issues and solutions to business and technology stakeholders
Identify trends and assist in managing incidents, problems, and changes for technology systems and infrastructure
Execute small to medium projects independently, progressing to autonomous project delivery
Understand software engineering best practices and able to propose solutions for business problems
Triage, diagnose, and resolve incidents, collaborating to address root causes
Eliminate repetitive tasks (“toil”) through system engineering or code updates
Implement and improve observability, monitoring, and alerting solutions for transparency and analysis
Participate in on-call rotation or after-hours support, maintaining documentation and collaborating effectively with teams
Qualification
Required
2+ years of experience (or equivalent expertise) troubleshooting, resolving, and maintaining IT services
Role requires working in rotating shifts (Shift-1: 8 AM - 4PM and Shift-2: 12 PM - 8 PM)
Knowledge of applications or infrastructure in large-scale technology environments (on-premises or public cloud)
Experience with Linux operating systems and application support
Familiarity with scripting languages (Shell, Python, PowerShell)
Experience with batch job scheduling tools (Control-M, Autosys, Cron) and common data transfer protocols (SFTP, HTTP, HTTPS, SMTP..)
Demonstrated knowledge of maintaining cloud-based infrastructure
Proficient knowledge of observability and monitoring tools and techniques (e.g., Grafana, Dynatrace, Prometheus, Datadog, Splunk)
Experience with ITIL framework processes, including Incident Management and Change Management
Demonstrated knowledge of site reliability concepts, principles, and practices
Experience with CI/CD tools (Jenkins, GitLab, Terraform)
Preferred
Proficient knowledge of the financial services industry
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-13
2026-01-08
Crunchbase News
2026-01-08
Company data provided by crunchbase