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Cencora · 4 hours ago

ServiceNow Developer

United States

Full-time

Remote

Mid Level

3+ years exp

Cencora is an innovative company dedicated to creating healthier futures. The ServiceNow Developer will be responsible for the design, development, and implementation of ServiceNow solutions to enhance IT service management processes and user experience.

Emergency MedicineEnterprise SoftwareHealth CareMedicalPharmaceutical

Responsibilities

Configure and customize ServiceNow to meet specific business needs

Troubleshoot complex issues within the ServiceNow platform and deliver timely resolutions

Evaluate new features and provide comprehensive analysis and recommendations

Produce and maintain detailed system documentation, including design specifications, troubleshooting guides, deployment processes, and testing procedures

Research and evaluate alternative solutions to identify the most efficient and cost-effective approaches

Ensure that non-functional requirements such as data security, solution integrity, testability, and performance are met within the ServiceNow platform

Keep up to date with new features and capabilities of the ServiceNow platform

Proactively share knowledge with team members

Provide technical coaching and oversight to junior developers

Participate in code reviews to ensure quality standards are met

Estimate solution complexity based on factors such as time, cost, and quality

Qualification

ServiceNow developmentServiceNow APIJavaScript programmingIT Service ManagementConfiguration Management DatabaseServiceNow upgradesAgile methodologiesITIL certificationServiceNow certificatesEffective communication

Required

Minimum of 3 years of professional experience in designing and developing solutions within ServiceNow, including expertise in ServiceNow upgrades

Demonstrated mastery of ServiceNow API with a focus on complex integrations using advanced web services like REST and SOAP

Proven track record of seamlessly integrating ServiceNow with diverse systems, showcasing advanced expertise in data exchange technologies

Proficiency in JavaScript programming for scripting within the ServiceNow platform

Comprehensive understanding of ServiceNow capabilities and successful implementation of best practices and procedures

Expertise in IT Service Management (ITSM), Configuration Management Database (CMDB), Service Portal, Request Management, and performing ServiceNow platform versions upgrades

Requires programming experience with mid to advanced level application development

Ability to communicate effectively with stakeholders at all levels within the organization

Practical experience with agile methodologies and tools

Proven ability to drive results and readiness across multiple solutions