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Robert Half · 4 days ago

Help Desk Analyst

Uniontown, OH

Full-time

Onsite

New Grad, Entry Level

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. They are seeking skilled Help Desk Analysts to support a nationwide infrastructure upgrade project across over 4,300 locations, ensuring the success of critical IT operations.

ConsultingHuman ResourcesRecruitingSecurity

No H1B

Responsibilities

Provide technical support and troubleshooting for pre- and post-validation of IT equipment during a large-scale switch upgrade

Handle incoming service desk tickets, ensuring timely resolution and clear documentation of issues

Collaborate with team members to ensure smooth progress and implementation of IT infrastructure changes

Utilize Active Directory and Microsoft Windows 10 to address and resolve user-related concerns

Maintain detailed records of technical issues and resolutions to enhance support efficiency

Communicate with end-users effectively, providing guidance and support to resolve technical challenges

Conduct quality checks on IT equipment to ensure compliance with upgrade requirements

Work closely with team leads to prioritize tasks and meet project deadlines

Identify potential risks or issues during the upgrade process and propose solutions

Support a rotating schedule to ensure consistent coverage and support throughout the project timeline

Qualification

Active DirectoryMicrosoft Windows 10Technical SupportTroubleshooting skillsService desk ticketing systemsCommunication skillsAttention to detailTeam collaboration

Required

Proven experience in IT Help Desk or Technical Support roles

Familiarity with Active Directory and Microsoft Windows 10

Strong troubleshooting skills and ability to resolve technical issues independently

Excellent communication skills, both written and verbal

Experience working with service desk ticketing systems

High attention to detail and ability to maintain accurate documentation

Ability to work collaboratively within a team and adapt to rotating schedules

Preferred

Prior experience in call center environments is a plus

Benefits

Medical

Vision

Dental

Life and disability insurance

401(k)

Company

Robert Half

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