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Nomura · 23 hours ago

IT Service Management

Philadelphia, PA

Full-time

Onsite

New Grad, Entry Level

$108K/yr - $130K/yr

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. They are seeking an ITSM Associate to serve as the regional champion for IT Service Management processes and controls within the US region, combining hands-on process management with strategic governance oversight.

BankingFinanceFinancial Services

H1B Sponsor Likely

Hiring Manager

Sheetal Thapa

Responsibilities

Champion Nomura ITSM policies and standards across the US region

Ensure regional adherence to established ITSM frameworks and controls

Monitor compliance and identify areas for process improvement

Support regional teams with IT governance inquiries and requirements

Collaborate with global team members, process owners, and tools teams to enhance ITSM processes

Drive continuous improvement initiatives and automation opportunities

Create, update, and maintain comprehensive ITSM documentation

Generate Management Information System (MIS) reports and ServiceNow dashboards

Maintain data integrity within the Configuration Management Database (CMDB)

Ensure overall ServiceNow data quality and accuracy

Perform User Acceptance Testing (UAT) for ServiceNow releases and updates

Qualification

ITSM frameworksServiceNow ITSMProcess enhancementITIL certificationPython programmingData analysisStakeholder managementCloud servicesAI tools integrationCommunication skillsPresentation skills

Required

Strong knowledge of ITSM and ITIL frameworks

Proficiency with ServiceNow ITSM platform

Experience with BusinessObjects or similar reporting tools

Understanding of operational risk management frameworks

Proven experience in process enhancement and control management

Excellent written and verbal communication skills

Strong presentation and stakeholder management abilities

Understanding of cloud services and AI tools integration

Preferred

ITIL certification (Foundation level or higher)

Python programming experience

Experience developing AI applications or tools for ITSM process improvement

Advanced data analysis and visualization skills

Previous experience in financial services or regulated industries

Benefits

Sign-on bonus

Restricted stock units

Discretionary awards

Eligibility for commissions

Full range of medical benefits

Financial benefits

401(k) eligibility

Various paid time off benefits

Vacation

Sick time

Parental leave

Company

Nomura

Glassdoor3.9

Nomura is an investment banking and securities firm that serve the needs of individuals, institutions, corporate and governments. It is a sub-organization of Nomura Capital Management.

Founded in 1925

Tokyo, Tokyo, JPN

10001+ employees

http://www.nomura.com/

H1B Sponsorship

Nomura has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (1)

2022 (1)

2020 (2)