Topcon Positioning Systems · 2 days ago
Customer Service Representative
Oakland, NJ
Full-time
Onsite
Entry Level
$32/hr - $34/hr
2+ years expTopcon Healthcare Inc. is a company dedicated to solving societal challenges through healthcare innovations. They are seeking a detail-oriented Customer Service Representative to manage customer cases, ensure accurate documentation, and facilitate communication across teams to enhance customer experience.
AgricultureAsset ManagementConstructionElectronicsManufacturing
Responsibilities
Manage customer cases and communications in Salesforce Lightning, keeping updates clear, organized, and consistently documented
Maintain complete and traceable case records to support visibility across teams
Enter and track sales orders in SAP, coordinating with Logistics, Field Service, Purchasing, and Sales to ensure timely completion
Process RMAs, loaner requests, repairs, and parts orders, maintaining documentation accuracy throughout the process
Perform basic troubleshooting and resolve straightforward issues before escalation
Review and verify agreements and supporting documentation before processing requests or shipments
Communicate proactively to share status updates, identify recurring issues, and support continuous improvement
Qualification
Required
2+ years of experience in customer service, operations, or order management
Familiarity with CRM and ticketing processes and systems required
Excellent written communication, organization, and documentation skills
Strong attention to detail and ability to manage multiple priorities in a dynamic environment
Self-sufficient and proactive — takes ownership and resolves issues with minimal direction
Dependable, collaborative, and committed to accuracy and service excellence
Preferred
Experience with Salesforce Lightning, SAP, and ServiceChannel preferred
French fluency a strong plus but not a requirement
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Tax saving spending accounts
A 401(k) plan with employer match
Tuition reimbursement
Paid company holidays
Paid personal time off
Paid sick time
Company
Topcon Positioning Systems
Topcon Positioning Systems designs and manufactures precision positioning equipment and solutions for the surveying industries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Raymond O'Connor
CEO
Larry Ciraulo
SVP, Global IT Infrastructure Services and Security
Recent News
Company data provided by crunchbase