Guidehouse · 8 hours ago
End User Research Lead- Senior BA
US - VA, McLean
Full-time
Onsite
Mid, Senior Level
$113K/yr - $188K/yr
5+ years expGuidehouse is a leading consulting firm, and they are seeking an End User Research Lead- Senior BA to provide technical leadership for end-user research initiatives. This role involves directing research activities, interfacing with senior management, and ensuring service delivery aligns with ITIL practices.
AdviceConsultingManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide technical leadership for end-user research initiatives with domain expertise in user experience optimization. Establish research goals and plans that meet service delivery objectives
Direct and control research activities with overall responsibility for methodology and staffing. Interface with senior management regarding user requirements and service design recommendations
Provide service delivery in accordance with ITIL v4, or current version, and in alignment with the ServiceNow Common Service Data Model (CSDM)
The contractor’s service delivery shall be aligned and integrated with client’s current environment (i.e., ServiceNow) and future environment
Develop and deliver service management documents as established in support of this TO and as requested by the Government
The contractor shall provide technical capabilities, including program management, IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, strategic analysis and planning, and emergency response. The contractor shall utilize Information Technology Infrastructure Library (ITIL) practices for Information Technology Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its customers and end users
Qualification
Required
US Citizenship is required
Bachelor's degree or additional four years of exp required in lieu of degree
At least 5 years experience supporting large IT programs for DoD
At least two years experience leading issues analysis, including responsibility for producing and presenting deliverables for senior audiences
Experience with end user research
Ability to communicate complex technical problems to a non-technical audience
Excellent verbal and written communication skills
An ACTIVE and MAINTAINED 'SECRET' Federal or DoD security clearance
Preferred
Experience supporting Army Corps of Engineers G-6 programs
Benefits
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
Company
Guidehouse
Guidehouse offers consulting services for public and commercial markets with expertise in management, technology, and risk consulting.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.75MKey Investors
Mission Daybreak
2023-11-06Acquired
2023-02-16Grant· $0.75M
Leadership Team
Scott McIntyre
Chairman and CEO
Alicia Harkness
Partner
Recent News
Washington Technology
2026-01-09
Washington Technology
2025-11-20
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