Help Desk Technician jobs in United States
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Fan Outfitters · 5 hours ago

Help Desk Technician

positionIndianapolis, IN, US, 46278
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

Lids Sports Group is the largest licensed sports retailer in North America, and they are seeking a Help Desk Technician to provide IT support for retail stores and corporate employees. The role involves troubleshooting technical issues, documenting solutions, and ensuring efficient communication with users.

Apparel & Fashion

Responsibilities

Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment
Investigate, troubleshoot, and resolve (in real-time) issues brought to the Helpdesk, using different diagnostic techniques
Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise
Provide prompt, thorough, and courteous solutions to the issues reported to the Help Desk
Document issues in the ticketing system
Communicate technical solutions to a non-technical workforce
Complete and close the Help Desk tickets under your assignment in a timely manner
Provide regular status updates to the Manager of IT Operations
Hybrid schedule
Evening/weekend availability

Qualification

Help Desk supportComputer systems knowledgeNetworkingRetail point-of-sale systemsCommunication skillsProblem solvingInterpersonal skillsAttention to detail

Required

Minimum 2 years' experience providing Help Desk support to medium-sized companies
Excellent communication and interpersonal skills
Strong problem solving and communication skills
In-depth knowledge of computer systems, networking, and mobile device
IT-related degree or a minimum of 3 years' experience providing Help Desk support to medium-sized companies
Retail point-of-sale systems

Preferred

Candidates must excel in a fast-paced environment
Have a positive mindset
Possess great communication skills (both written and verbal)
Attention to detail is a must

Company

Fan Outfitters

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Fan Outfitters is the one-stop shop to serve the ultimate sports fan looking for curated pieces from today’s hottest sports and fashion brands for their local, regional, and collegiate sports teams.
location
Indianapolis, Indiana, US
people-size51-200 employees

Funding

Current Stage
Growth Stage
Company data provided by crunchbase