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Ricoh USA, Inc. · 4 hours ago

Legal On-Site Services Specialist

Chicago, IL, United States

Full-time

Onsite

Entry Level

$17/hr - $20/hr

1+ years exp

Ricoh USA, Inc. is an integrated solutions provider that connects people and technology to empower business success. The Legal On-Site Services Specialist provides operational functions in a legal environment, including operating high volume duplicating and scanning equipment, handling sensitive documents, and ensuring quality service delivery.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Runs high volume copy machines and performs binding and finishing work

Handle highly sensitive and confidential documents that may be time sensitive

Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment

Operate high volume scanners

Operate image handling software

Operate MS Office and Email systems

Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems

Maintains records for management reports and inventories of supplies needed

Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required

Calculates charges for jobs performed and maintains some billing logs

Responds to and coordinates all service calls required by customer

May perform filing duties in conjunction with specific customer requests

Delivers completed jobs to pre-determined customer locations within and outside of the site

Maintains daily meter and service logs

May travel between customer's buildings

Answers customer questions regarding status or feasibility of job requests

Ensures upkeep of convenience copier areas by keeping neat and well stocked

Performs duties related to the shipping and/or receiving of materials

Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted

Uses all copier equipment, calculator, fax machine, postage meter and some PC

Performs filing duties, which may include 'purging' and archiving old documents

Performs duties of scanning, file conversion and file naming

Performs FTP (File Transfer Protocol) between computers and files for printing and CS/DVD

Manage TOC (Table of Contents) - first page of electronic file

Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search

Perform file formatting for printing/Excel files

Assist with coordinating projects that will be completed off site (BIS or Smart Source)

Responsible for interacting and providing professional level support to users at various levels, including: legal secretaries, project managers, paralegals, associates and partners

Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure

Performs other duties as assigned

Qualification

High volume copyingDocument scanningMS Office proficiencyCustomer service skillsTechnical aptitudeBasic electronics knowledgeTroubleshooting skillsOrganizational skillsVerbal communication

Required

Requires high school diploma, GED, or equivalent work experience

Complete Ricoh Legal training within 90 days of hire and maintain any new training requirements

Minimum of 1 year of experience in the Legal Industry is strongly desired

Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills

Demonstrated competency in basic computer skills including proficiency in MS Office Suite

Technical aptitude with printers, copy and postage machines and other office equipment

Good customer service skills

Good organization skills

Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow

Requires knowledge and understanding of shipping/receiving procedures

Possesses ability to work independently and flexibly to complete projects

Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials

Possesses ability to comprehend instructions concerning mail delivery

Possesses troubleshooting and problem solving skills

Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications

Possesses excellent customer relations skills and excellent verbal communication skills

Preferred

Some related copy job experience is preferred

Basis electronics knowledge is preferred

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)