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Thomson Reuters · 6 days ago

Customer Success Manager, Corporate Risk

United States of America, Eagan, Minnesota

Full-time

Hybrid

Mid, Senior Level

$93K/yr - $173K/yr

3+ years exp

Thomson Reuters is a leading provider of trusted content and technology for professionals across various sectors. They are seeking a Customer Success Manager to support enterprise and strategic customers by driving customer outcomes, managing success plans, and ensuring value realization from their Risk & Fraud suite of products.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

H1B Sponsor Likely

Responsibilities

Be a deep product expert on our Risk & Fraud suite of products

Deliver all aspects of the customer success motion to assigned customers; in combination with deep Risk product expertise. Including, but not limited to: co creating customer success plans, delivery executive business reviews, demonstrate value, identifying and mitigating risk while retaining and growing the customers relationship with Thomson Reuters

Serve as deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements

Develop enablement for customers in partnership to serve our digital strategy

Develop enablement to educate Thomson Reuters employees

Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives

Effectively partner with all relevant internal and external partners and stakeholders

Leverage technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately

Increased customer adoption and time-to-value across Risk solutions

Identify and drive expansion across your assigned customer portfolio

High-quality, consistent delivery of CSPs, EBRs, and check-ins across the team

Clear visibility and action plans for at-risk accounts

Strong cross-functional collaboration that improves customer experience and advocacy

Model best-in-class customer and product success practices through hands-on work with your own accounts and translate those practices into scalable playbooks, processes, and enablement for the broader team

Qualification

Customer Success ManagementRisk & Fraud expertiseGainsightSalesforceExecutive presenceBusiness acumenTechnical skills in GenAICommunication skillsStakeholder managementCuriosityLearning agilityTeam leadershipProblem-solvingCollaborationStrategic thinking

Required

3+ years experience working or managing Customer Success portfolios/teams (SaaS preferred); experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus

Demonstrated passion through delivering outcomes in a high-performing team. Energized and elevated others; lead with empathy, clarity, and accountability

Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts

Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms)

Functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to Risk investigations & legal research, drafting, and analysis

Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins

Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving

Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable

Live our TR core values: Obsess over customers, compete to win, challenge your thinking, act fast, learn fast, and be stronger together—driving impact through curiosity, speed, and collaboration

Bachelor's degree required

Ability to travel 25%

Preferred

Prior experience in the legal technology sector or direct experience working with Risk & legal professionals, law firms, or corporate legal departments is highly preferred

Understanding of Risk & legal workflows, terminology, and common challenges

Master's degree or J.D. is a plus

Benefits

Flexibility & Work-Life Balance

Career Development and Growth

Industry Competitive Benefits

Culture

Social Impact

Making a Real-World Impact

Market competitive health, dental, vision, disability, and life insurance programs

Competitive 401k plan with company match

Competitive vacation, sick and safe paid time off

Paid holidays (including two company mental health days off)

Parental leave

Sabbatical leave

Optional hospital, accident and sickness insurance paid 100% by the employee

Optional life and AD&D insurance paid 100% by the employee

Flexible Spending and Health Savings Accounts

Fitness reimbursement

Access to Employee Assistance Program

Group Legal Identity Theft Protection benefit paid 100% by employee

Access to 529 Plan

Commuter benefits

Adoption & Surrogacy Assistance

Tuition Reimbursement

Access to Employee Stock Purchase Plan

Company

Thomson Reuters

Glassdoor3.0

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.

Founded in 2008

Toronto, Ontario, CAN

10001+ employees

http://thomsonreuters.com

H1B Sponsorship

Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (5)