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FNB South Africa · 5 days ago

FNB Community Advisor

Virginia

Full-time

Onsite

New Grad, Entry Level

FNB South Africa is seeking a FNB Community Advisor to provide excellent service to customers by promptly addressing their needs and processing requests. The role focuses on achieving profit growth, enhancing customer experience, and managing account migrations while ensuring compliance with governance and sales targets.

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Responsibilities

Achieve net profit growth for business

Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards

Manage the migration of accounts from transactional to Self Service

Manage the growth of active customer Account Base to increase client base

Maximise cross sell opportunities and strengthen client relationships

Track, control and influence sales activities with the specific aim to achieve previously determined sales targets

Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information

Comply with governance in terms of legislative and audit requirements

Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines

Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies

Compliance with procedures and processes contained in the Golden Rules

Provide accurate and reliable sales and service statistics

Manage own development to increase own competencies

Qualification

Customer serviceSales managementAccount managementCommunication skillsTime management

Required

Provide excellent customer service by ensuring prompt service and understanding customer needs

Achieve net profit growth for the business

Deliver exceptional customer experience against the Balanced Scorecard standards

Manage the migration of accounts from transactional to Self Service

Grow the active customer Account Base to increase client base

Maximise cross-sell opportunities and strengthen client relationships

Track, control and influence sales activities to achieve sales targets

Provide efficient administration service through careful planning, reporting, and updating of information

Comply with governance in terms of legislative and audit requirements

Check all transactions daily to ensure new business applications are closed within appropriate timelines

Track, control and influence sales and service activities to increase efficiencies

Comply with procedures and processes contained in the Golden Rules

Provide accurate and reliable sales and service statistics

Manage own development to increase own competencies

Company

FNB South Africa

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While ‘help’ constitutes a core brand value within FNB, we also practice an overall ethos underpinned by the concept of ‘better business; better world’.

Founded in 1838