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Keck Medicine of USC · 8 hours ago

Coordinator Scheduling - Beverly Hills - IM Endo Cl - Full Time 8 Hour Days (Non-Exempt) (Union)

Beverly Hills, CA

Full-time

Onsite

Entry Level

$22/hr - $37.40/hr

2+ years exp

Keck Medicine of USC is looking for a Scheduling Coordinator to manage patient appointments and ensure a smooth operational flow in the clinic. The role involves scheduling appointments, obtaining authorizations, and coordinating care with various departments while providing excellent customer service to patients.

Health CareHospitalService IndustryWellness

Responsibilities

Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner Greets patients in a courteous and professional manner

Adheres to protect patient confidentiality

Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer systems, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic

Schedules patient appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, procedures and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols

Understands the protocols for scheduling patients and gives proper patient instructions

Notifies patient of upcoming appointments in a timely manner

Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Communicates all changes with patient and case information to all involved personnel

Has thorough understanding and expertise in the use of computer systems, e.g. Cerner and GE Centricity Business. Demonstrates accuracy and thoroughness in entering information into computer systems

Works with various hospital personnel to resolve issues and accommodate patient

Preps charts for appointments. Knowledge of proper chart format

Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to: copayment, deductibles, co-insurance, deposits, self-pay or prior account balances. This includes collection of payment

Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol

Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence

Ability to work independently and in a team setting to accomplish duties in a timely manner

Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times

Performs other duties as assigned

Qualification

Healthcare experienceScheduling appointmentsInsurance knowledgeComputer proficiencyCommunication skillsClerical skillsCustomer serviceProfessional demeanorMedical terminologyFire Life Safety TrainingTeamworkFlexibility

Required

High school or equivalent

2 years Experience in a health care setting

Prior experience in a clerical, administrative, and/or receptionist role

Must have excellent communication skills, including the ability to speak, read and write English proficiently

Must be comfortable with computers and medical terminology

In depth knowledge of all insurance types

Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)