First American Financial Group, Inc. · 16 hours ago
Inbound Inside Sales Representative
United States
Full-time
Remote
Entry Level
$17.69/hr - $23.56/hr
1+ years expFirst American Financial Corporation is a company that values its people and offers a range of home warranty products and services. The Inbound Inside Sales Representative will be responsible for answering inbound calls from customers, troubleshooting issues, and processing various real estate contracts and changes.
Customer ServiceFinancial ServicesLending
Responsibilities
Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers
Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required
Process Real Estate Applications/contracts
Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates
Process auto-renewal preventions
Process and send Real Estate invoices as required
Process seller’s coverage cancelation/Overcome cancelation requests
Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction
Consistently perform compliant wrap-ups
Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements
Keep abreast of industry, contract coverage and limits, process and procedures
Qualification
Required
High School Diploma or equivalent
1-3 years inbound call center sales experience
Consistently meeting department minimum expectations
Fundamental understanding and some practical experience of all of the facets of the Home warranty sales functions
Excellent customer service skills
Excellent oral, written communication and listening skills
Ability to clearly and effectively communicate to both external and internal customers
Excellent organizational skills (Multi-tasking, prioritizing and follow up)
Demonstration of teamwork skills and initiative required
Ability to work under pressure and remain flexible to changing schedules and demands
Ability to apply common sense, understanding and problem solving
Type minimum of 45 words per minute
Working knowledge of Windows and Microsoft Office
Basic math skills required
Preferred
Knowledge of the real estate or mortgage industry helpful
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American Financial Group, Inc.
Purchasing a new home or refinancing? We have a solution.
2-10 employees
Funding
Current Stage
Early StageRecent News
Orange County Business Journal
2025-04-18
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