Impact Suite · 3 days ago
Customer Success Manager / Solutions Architect
Logan, UT
Full-time
Onsite
Entry, Mid Level
2+ years expImpact Suite is a fast-growing software company based in Logan, Utah, focused on improving safety and compliance in K–12 schools through technology. They are seeking a Customer Success Manager with a Solutions Architect mindset to manage customer onboarding and ensure successful platform implementation and adoption.
FitnessHealth CareSoftwareWellness
Responsibilities
Act as the primary technical and strategic point of contact for assigned customers
Lead technical onboarding and implementation, including system configuration, integrations, and best-practice setup
Translate customer goals, workflows, and technical constraints into effective platform solutions
Conduct deep-dive training sessions tailored to both technical and non-technical stakeholders
Proactively monitor customer usage, system health, and adoption metrics to identify risks and opportunities
Troubleshoot complex issues and coordinate with product and engineering teams when deeper technical support is required
Partner with Sales during handoff and expansion conversations to ensure technical alignment and feasibility
Gather customer feedback and technical insights to inform product improvements and roadmap decisions
Identify opportunities for solution expansion, optimization, and long-term account growth
Qualification
Required
2+ years in a customer-facing role such as Customer Success, Solutions Consulting, Implementation, or Technical Account Management (SaaS preferred)
Strong technical aptitude—you enjoy learning how systems work and explaining them clearly to others
Experience onboarding customers to software platforms, including configuration, training, and go-live support
Ability to translate complex technical concepts into clear, practical guidance for customers
Excellent communication skills with both technical and non-technical audiences
Highly organized, with the ability to manage multiple implementations and accounts simultaneously
Comfortable working cross-functionally with sales, product, and engineering teams
Preferred
Experience in K–12 is a plus
Experience with or exposure to K–12 education, compliance, or regulated environments is a plus
Benefits
Competitive salary and benefits package.
Company
Impact Suite
Impact Suite provides virtual and evidence-based solution services.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2020-01-01Pre Seed
Leadership Team
Clay Olsen
Founder / CEO
Company data provided by crunchbase