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UK HealthCare · 6 days ago

Patient Relations Assistant/UKHC

Greater Lexington Area

Full-time

Onsite

Mid Level

$16.20/hr - $24.82/hr

3+ years exp

UK HealthCare is dedicated to providing a positive patient experience, and they are seeking a Patient Relations Assistant to facilitate this process. The role includes responsibilities such as greeting patients, managing registrations, and ensuring efficient clinic operations.

Health CareHealth DiagnosticsHospitalMedical

Responsibilities

Greeting patients

Registration

Insurance verification

Cash handling

Medical record preparation

Scheduling appointments

Procuring new patient records

Communicating information with patients via the telephone and in person

Answering the telephone

Supporting efficient patient care and clinic initiatives to improve patient attendance and keep attendance records

Qualification

Customer service experienceData entry skillsAttention to detailTask prioritizationTeamwork mindsetCommunication skills

Required

3.5 yrs

None

The physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs

The ideal candidate will have experience in customer service and be able to communicate calmly and helpfully during stressful and/or crisis situations

Should be able to pay close attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously