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Inside Higher Ed · 1 day ago

Systems Administrator - Senior Professional

Atlanta, GA

Full-time

Onsite

Mid, Senior Level

$76K/yr - $110K/yr

4+ years exp

Georgia Tech is a top-ranked public research university dedicated to advancing technology and improving the human condition. The Systems Administrator will provide technical support and troubleshooting assistance for IT systems, ensuring system availability and functionality to support end-users and business operations.

Digital MediaEducationHigher EducationJournalismRecruiting

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide technical support, troubleshooting, and issue resolution for Information Technology systems, applications, and hardware

Respond to system support requests, incidents, and service tickets to address user needs and concerns

Diagnose system problems, errors, and performance issues to identify root causes and implement solutions

Install, configure, and maintain system software, applications, and updates to ensure system functionality

Document system support procedures, frequently asked questions, and knowledge base articles for user self-help and training

Conduct system monitoring, performance tuning, and preventive maintenance to optimize system operations

Provide user training, guidance, and support on system features, functionalities, and best practices

Stay informed about system support tools, Information Technology service management practices, and user support trends

Collaborate with Information Technology teams, vendors, and stakeholders to resolve complex system support issues

Perform other job-related duties as assigned

Qualification

Active Directory managementPowerShell scriptingWindows Server 2022Networking conceptsSecurity+ certificationCISSP certificationNetwork+ certificationUser trainingTroubleshootingDocumentation

Required

Bachelor's Degree in a related discipline, or equivalent combination of education and experience

Four or more years of relevant experience

Preferred

Master's Degree in a related discipline or equivalent

Experience with managing Active Directory environments, PowerShell scripting, Group Policy, Windows Server Update Services, Windows Server 2022, and Windows 11

Full understanding of networking concepts and networked application environments

Security+, CISSP, Network+, Windows Server Hybrid Administrator Associate, or related professional certifications

Familiarity with SIEM tools, vulnerability/compliance scanners, and commercial backup software solutions