TEKsystems · 12 hours ago
It Technical Analyst
Norwalk, IA
Full-time
Onsite
Entry Level
$23/hr - $26/hr
2+ years expTEKsystems is a leading provider of business and technology services. The IT Technical Analyst I provides technical support, troubleshooting, and maintenance for office and manufacturing environments, ensuring effective service management and adherence to policies.
Information Technology
Responsibilities
Provides technical support for office and manufacturing environments
Handling requests via phone, email, and in person
Utilizing service management tools to track and resolve issues
Configuring, deploying, and maintaining endpoint devices
Troubleshooting across multiple disciplines
Ensuring adherence to company policies
Qualification
Required
Proficiency in PC hardware
Proficiency in Windows OS
Proficiency in Active Directory
Proficiency in SCCM
Proficiency in MDT
Proficiency in O365
Understanding of networks
Understanding of servers
Understanding of databases
Awareness of ITIL processes
Strong customer service skills
Strong problem-solving skills
Adaptability to change
Ability to work independently with limited supervision
Occasional travel
Collaboration to improve departmental success
Exceptional customer service and communication skills for managing internal and external interactions
Strong organizational and time management abilities to prioritize tasks effectively
Documentation skills for maintaining accurate records and processes
Problem-solving creativity using tools, experience, and resourcefulness
Ability to work independently with limited supervision and take ownership of tasks
Adaptability to changing conditions and willingness to embrace new opportunities
Two-year technical degree, related certifications, or equivalent work experience
2+ years in an IT support environment
Awareness of ITIL process framework for structured IT service management
Willingness to travel domestically up to 10%
Preferred
Prior experience in a manufacturing setting
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase