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Guardian Life · 5 days ago

Head of Producer Digital Platform

New York

Full-time

Hybrid

Director/Executive

$179K/yr - $294K/yr

10+ years exp

Guardian Life is seeking a Head of Producer Digital Platform to lead the technology strategy and delivery of a modern digital ecosystem for producers and agents. The role focuses on enhancing productivity and digital experience through innovation, scalability, and integration of AI solutions.

DentalFinancial ServicesHardwareInsuranceLife Insurance

No H1B

Responsibilities

Define, refine and execute the technology vision and roadmap for the producer platform in alignment with business and distribution strategy

Lead architecture, engineering, DevOps, and data integration efforts to deliver a seamless, scalable, and secure platform experience. Workforce will be domestic, off/near shore, FTE and contract mix

Partner with business, product management, and user experience teams to translate producer needs into digital capabilities that drive adoption and efficiency

Oversee platform modernization, API enablement, and integration with CRM, policy administration, Guardian eco system, and analytics systems

Ensure that the platform's implementation utilizes AI, foundational data and API standards to prevent the accumulation of future technology debt

Establish and enforce engineering and security standards, ensuring reliability, performance, and compliance across all digital assets

Build and mentor high-performing engineering and architecture teams, fostering a culture of innovation, agility, and continuous improvement

Manage vendor partnerships, technology budgets, and resource planning to ensure timely and cost-effective delivery

Measure and report platform health, adoption, and business impact to inform continuous

Provide leadership, monitor competitor activities and industry developments, and assess new technologies for recommendation

Ensure that technology solutions effectively meet present challenges and business requirements, while also being optimally structured to scale and accelerate time to market for future feature enhancements

Foster an environment that promotes digital innovation, continuous growth, and ongoing development

Qualification

Digital technology strategyCustomer Relationship ManagementAI ImplementationsModern web architectureAgile methodologyFinancial Services knowledgeVendor relationship managementUX/UI experienceCommunication skills

Required

Bachelor's degree in computer science / information systems or related field

10 + years of successful experience executing large-scale initiatives and leading development projects with teams of 25 or more professionals

Solid experience leading vendor relationships to improve overall capabilities along with negotiating new service level agreements and securing additional services

Over ten years of proven experience collaborating with business users and understanding organizational needs in relation to IT systems

Experience with Customer Relationship Management implementations including Salesforce

Solid understanding of Financial Services and Wealth Management industry

Experience in the creation and execution of a digital technology strategy

Excellent communication skills, with ability to articulate complex issues or ideas clearly

Demonstrable experience in redefining and leading team effectiveness by adoption and application of Agile methodology (Scaled Agile Framework a plus)

Strong experience with modern web architecture, including React, and standard processes for large-scale frontend engineering such as continuous integration, continuous deployment, site performance testing, personalization, and web instrumentation

Experience with AI Implementations with focus on end user digital deployments