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BJ's Wholesale Club · 5 days ago

Omni Experience Ambassador

South Attleboro, MA #0055

Full-time

Onsite

New Grad, Entry Level

$16.50/hr - $19.80/hr

BJ's Wholesale Club is a leading retailer powered by a dedicated team of over 30,000 members. They are seeking an Omni Experience Ambassador responsible for general warehouse activities, including merchandise handling and supporting digital initiatives like BOPIC and Curbside.

E-CommerceRetailShopping

Responsibilities

Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list. Utilizes a handheld scanner device (RF) device to pick orders from the sales floor. Uses handheld scanner device (RF) to verify merchandise. Moves merchandise from sales floor to staging area

Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list

Communicates with club team when merchandise needs to be replenished

Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment

Ensures all orders are picked in a timely manner to meet all productivity requirements

Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance

Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club

Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met

Securely packages the order in accordance with standard operating procedures

Ensures the SFC area is neat, clean, and organized. Performs general housekeeping duties, including removing trash and cardboard from the work area. Handles damaged goods and spoiled products in accordance with standard operating procedures

Processes returns to the club and makes determination on how to handle (via DDR or Membership desk)

Maintains all club policies and procedures. Including adhering to proper dress code standards

Required to meet OMNI productivity expectations regarding service level agreements (SLA's), performance metrics and goals

Performs other duties as assigned, including working in other departments as needed

Maintains all club policies and procedures

Performs other duties as assigned, including working in other departments as needed

Regular, predictable, full attendance is an essential function of this job